Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cheri Madrid

Phoenix,AZ

Summary

Results-oriented Partner Account Manager with 3 years of experience at Concentrix, supporting Google as an Associate Channel Partner Specialist and Sales Development Representative. Proven track record in driving sales growth, managing key accounts, and implementing strategic initiatives. Skilled in cloud industry knowledge, and AI tools to deliver exceptional results and build long lasting client relationships.

Overview

17
17
years of professional experience

Work History

Associate Channel Partner Specialist

Concentrix
03.2022 - Current
  • Artificial Intelligence (AI): ChatGPT and Gemini
  • Google Cloud: Proficient in Google Cloud, Google Workspace and Google Cloud Marketplace.
  • Account Management: Proven expertise in overseeing and cultivating a large portfolio of accounts.
  • Relationship Management: Strong ability to build and maintain client relationships with C-Level Executives.
  • Training: Trained and shadowed new team members.
  • Communication: Skilled in effective verbal and written communication.
  • Scheduling: Skilled in organizing and scheduling meetings, and managing my schedule.
  • Problem Solving: Identifying and resolving issues to enhance client satisfaction.
  • Call Tracking: Recorded and updated call details in Salesforce for accurate record-keeping.
  • Research: Conducts research to support decision-making and strategies.
  • Email Communication: Proficient in crafting and managing email campaigns and correspondence.
  • Time Management: Excellent at prioritizing tasks and managing time efficiently.
  • Marketing Assistance: Provides support to clients for marketing activities.
  • CRM Utilization: Salesforce, Workday, Microsoft Outlook, Microsoft Teams, Google Workspace, and Google Suite.

Sales Development Representative

Service Source/Concentrix
06.2021 - 03.2022
  • Sales: Skilled in both new and renewal sales for Google Cloud products.
  • Outbound B2B Sales: Expertise in driving business growth through targeted outbound strategies.
  • High-Volume B2B Outreach: 75+ daily calls daily to C-Level executives, successfully promoting and selling products and services.
  • Call Tracking: Recorded and updated call details in Vanilla Soft for accurate record-keeping.
  • C-Level Executives: Experienced in promoting and offering solutions to C-Level executives.
  • Scheduling: Skilled in organizing and scheduling meetings with clients.
  • CRM Utilization: Salesforce, Workday, Microsoft Outlook, Microsoft Teams, Google Workspace, and Google Suite.

Business Development Representative

GenSales
06.2019 - 01.2020
  • Business to Business Outreach: Conducted 50-75 cold outreach calls daily to C-Level executives to promote and sell products and services.
  • Lead Generation: Identified and developed opportunities for the sales teams via Google Sheets.
  • Client Meetings: Organized and scheduled meetings to identify pain points and offer solutions.
  • CRM Utilization: Vanilla Soft and Slack.

Interviewer I

Optima Research Group - ICI
08.2018 - 10.2019
  • Interviewed: 50+ potential participants daily to determine eligibility for surveys, and obtained updated contact information from all eligible interview parties.
  • Recorded: Interview responses and collected demographic information from participants into Vanilla Soft CRM.

Business Development Executive

Gregg Consulting - Self Employed
2013 - 2018
  • B2B Lead Generation: Prospected and won numerous business accounts in technology sectors.
  • Relationship Management: Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Lead Generation: Identified and pursued valuable B2B business opportunities to generate new company revenue and improve bottom line profit.
  • Customer Service: Managed concerns by promptly addressing client concerns and resolving issues as they arose.
  • Contract Negotiation: Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
  • CRM Utilization: Zoho, G-Suite

Business Development Manager

Integra Advisors
08.2007 - 12.2013
  • Business Development: Identified opportunities and executed strategic initiatives to acquire new clients.
  • Lead Generation and Prospecting: Conducted 50-75 B2B outbound activities to cultivate opportunities for clients.
  • Training: Trained team members in lead generation and sales techniques.


Education

B.A.S in IT Visual Communications - 84 Credits - IT Visual Communications

University of Phoenix
Phoenix
01.2026

Associate of Arts - Organizational Leadership

Maricopa Community Colleges - Estrella Mountain Community College
12.2006

Skills

  • Artificial Intelligence (AI)
  • Account Management
  • Client Relationship Management
  • Sales Negotiation and Persuasion
  • Effective Verbal and Written Communication
  • Customer Service and Complaint Resolution
  • Email Marketing Campaigns
  • Team Collaboration
  • Organized and Self Motivated
  • Time Management skills
  • Analytical Thinking and Attention to Detail
  • Decision-Making skills
  • Technology Proficiency: Salesforce CRM, Google Workspace, Microsoft Teams, Workday

Accomplishments

  • Foundational Leadership Program Certificate - 2023
  • Legend of the Quarter - Q4 2023
  • Amplifier of the Quarter - Q4 2023
  • Google Cloud Sales Credential
  • Google Workspace Sales Credential
  • Google Gen AI Badge

Timeline

Associate Channel Partner Specialist

Concentrix
03.2022 - Current

Sales Development Representative

Service Source/Concentrix
06.2021 - 03.2022

Business Development Representative

GenSales
06.2019 - 01.2020

Interviewer I

Optima Research Group - ICI
08.2018 - 10.2019

Business Development Manager

Integra Advisors
08.2007 - 12.2013

Business Development Executive

Gregg Consulting - Self Employed
2013 - 2018

B.A.S in IT Visual Communications - 84 Credits - IT Visual Communications

University of Phoenix

Associate of Arts - Organizational Leadership

Maricopa Community Colleges - Estrella Mountain Community College

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Cheri Madrid