Cheri Mathewson

Handles all aspects of customer security

Troubleshoot systems o ensure working properly

Developing and retaining business by providing excellent service

Handles high volume of calls

Maintaining confidential information safety

Continuously training to make sure all customers are receiving the best customer experience

Dispatching authorities

Outbound and inbound calls All administrative duties

• Handled issues concerning pharmacy refill orders and shipments
• De-Escalated members that were angry or unhappy with their service
• Handled researching member eligibility issues, Answered in-bound customer service calls

• Make outbound calls that are assigned to me to try to help people get out of government level of default
• Have to work in a very fast paced environment that involves multi-tasking
• Must meet quotas for the day/month
• Job entails a lot of research and skip tracing to locate former students to try to get them into a rehabilitation program based around their ability to repay
• By helping these people get out of that level of default brings many benefits to them, such as their CBR is expunged of all negative marks, they can return to school by getting their Title IV benefits reinstated
• Working for the Department of Ed has many strict Customer Service guidelines to be followed mainly being as polite and helpful as possible (not your typical collection agency)
• Answered inbound calls in call center, Solved problems that were technical and financial by nature
• Assisted with the technical repairing of credit card machines
• Lead the Retention Department for several months prioritizing accounts

• Process order daily from Doctors orders and local hospitals
• Determine if a patient's ICD-9 code is a qualifying diagnosis for the RX written (ex; Oxygen orders, CPAP and BIPAP order, Hospital beds, Walkers and Wheelchairs
• Etc....
• Responsible for medical Insurance verification (Co-pays, deductibles
• Etc...)
• Scanning completed orders to the main Billing Office
• Assisting and conducting Medicare Audits
• Answer phones and assist patients and handle scheduling issues or conflicts
• Filing Charts
• Logging 02 numbers for sales reps for commission reasons, for the United Sates Department of Education