Cheri Meskimen
Greeley,CO
Summary
I am a organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Talented Dispatch Coordinator with years of experience working with communications equipment. Personable employee develops strong relationships with work crews and drivers and promptly addresses customer questions and complaints. Familiar with performing various clerical work tasks such as filing work orders and organizing inventory records. I am definantly dependable and am always eager to learn new things.
Overview
13
13
years of professional experience
Work History
Dispatch Manager/Logistics
5F/Vorto Logistics
Denver, CO
08.2022 - 05.2023
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Oversaw communications within assigned territories.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Addressed questions, problems or requests for service or equipment.
Patient Specialist
Sunrise Community Health Center
Loveland, CO
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained client and staff roster with completed and current information.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Dispatch Coordinator
Rise Broadband
Loveland, CO
06.2019 - 03.2022
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Created trouble tickets in [Software] to dispatch to required technicians.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Addressed questions, problems or requests for service or equipment.
- Arranged for repairs to restore service and schedules.
- Managed communications within assigned territories.
Server
Village Inn
Greeley, CO
06.2018 - 06.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Server/ Manager
Denny's Restaurants Franchise Association
Denver, CO
01.2011 - 05.2018
- Motivated staff through acknowledgment of hard work and achievements.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Established standards for personnel performance and customer service.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Dispatch/Data Entry Specialist
Hooley Heating and Air
Fort Collins, CO
06.2023 - 10.2023
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Coordinated, scheduled and executed in-depth data entry projects.
- Reviewed and updated account information in company computer system.
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Maintained client confidence by keeping information confidential.
- Identified errors in the data entry process and corrected them promptly.
- Entered large volumes of data quickly with a high degree of accuracy.
Operation Control Representative
5F/Vorto Logistics
Denver, CO
10.2023 - Current
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Addressed questions, problems or requests for service or equipment.
- Oversaw communications within assigned territories.
Education
Some College (No Degree) - Criminal Justice
Arapahoe Community College
Littleton, COHigh School Diploma -
Colorado School of Choice
Englewood, CO05.2006
Skills
- Customer relationship management
- Critical thinker
- Adjusting routes
- Delivery procedures
- Schedule coordination
- Database maintenance
- Active listening
- Multitasking
- Time management
- MS Office
Timeline
Operation Control Representative
5F/Vorto Logistics
10.2023 - Current
Dispatch/Data Entry Specialist
Hooley Heating and Air
06.2023 - 10.2023
Dispatch Manager/Logistics
5F/Vorto Logistics
08.2022 - 05.2023
Dispatch Coordinator
Rise Broadband
06.2019 - 03.2022
Server
Village Inn
06.2018 - 06.2019
Server/ Manager
Denny's Restaurants Franchise Association
01.2011 - 05.2018
Patient Specialist
Sunrise Community Health Center
Some College (No Degree) - Criminal Justice
Arapahoe Community College
High School Diploma -
Colorado School of Choice
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