Cheri Nicotri
Brooksville,FL
Summary
Compassionate professional in funeral home office, known for completing administrative tasks with high efficiency and productivity. Possess specialized skills including empathetic communication, logistical coordination, and ceremonial preparation. Excel in offering solace, managing sensitive situations with discretion, and facilitating smooth operations during emotionally challenging times.
Overview
4
4
years of professional experience
Work History
Office Manager
Brewer & Sons Funeral Homes
Spring Hill, FL
06.2021 - 12.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained confidential records relating to personnel matters.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw the filing of legal documents such as death certificates.
- Maintained confidentiality at all times respecting privacy rights of bereaved families.
- Created memorial videos using photos and music provided by family members.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Offered administrative expertise in managing funeral home operations.
- Arranged for clergy or officiant when requested by families.
- Completed and filed all necessary legal documentation quickly and accurately.
- Removed deceased from place of death and transported to funeral home.
- Ensured proper care of deceased prior to cremation or burial.
- Coordinated with vendors for supplies such as caskets, flowers, and memorial folders.
- Answered phone calls promptly and professionally handled inquiries from callers.
- Assisted funeral director in coordination of services.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Business Administration
Pasco-Hernando State College
New Port Richey, FLSkills
- Organizational skills
- Document management
- Cremation services
- Funeral home services
- Legal compliance
- Documentation handling
- Compassionate communication
- MS word, excel, and outlook
- Life insurance
- Sales experience
- Professional appearance
- Administrative tasks
- Compassionate demeanor
- Operations management
- Data entry
Timeline
Office Manager
Brewer & Sons Funeral Homes
06.2021 - 12.2024
Some College (No Degree) - Business Administration
Pasco-Hernando State College
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