Cheri Olsen
Terre Haute,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Rehab Services
Communicare Family Of Companies
Terre Haute, IN
01.2020 - 04.2025
- Provided oversight for all administrative tasks associated with rehab services.
- Managed budgeting activities related to staffing, supplies, and equipment needs.
- Collaborated with insurance companies to maximize reimbursement for services rendered.
- Collaborated with other departments to enhance service delivery.
- Assisted in developing marketing strategies for increasing referrals from outside sources.
- Conducted performance reviews of staff members to ensure quality of care.
- Trained new employees in the use of medical equipment and techniques.
- Participated in interdisciplinary team meetings to coordinate care plans.
- Provided regular coaching and mentoring to staff members as needed.
- Served as a liaison between department personnel, physicians, patients, families.
- Evaluated effects of treatment at various stages, adjusting treatments to achieve maximum benefits.
- Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Director of Rehabilitation
RehabCare
Terre Haute, IIN
10.2004 - 12.2019
- Provided direct occupational therapy services to clients in a variety of settings.
- Monitored patients' safety during treatments and provided appropriate interventions when necessary.
- Recommended modifications in lifestyle habits or environmental factors which would promote health and wellness.
- Established relationships with external stakeholders such as vendors and suppliers.
- Provided oversight for all administrative tasks associated with rehab services.
- Conducted performance reviews of staff members to ensure quality of care.
- Managed budgeting activities related to staffing, supplies, and equipment needs.
- Collaborated with insurance companies to maximize reimbursement for services rendered.
- Collaborated with other departments to enhance service delivery.
- Identified opportunities for process improvements within the department.
- Assisted in developing marketing strategies for increasing referrals from outside sources.
- Trained new employees in the use of medical equipment and techniques.
- Participated in interdisciplinary team meetings to coordinate care plans.
- Reviewed clinical documentation to ensure accuracy and completeness.
- Attended conferences and seminars related to rehabilitation medicine.
- Coordinated efforts between multiple teams across a variety of disciplines.
- Served as a liaison between department personnel, physicians, patients, families.
- Monitored patient progress and outcomes to identify areas for improvement.
- Created reports regarding patient outcomes and departmental operations.
- Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
- Increased weekly average patient visit volume through efficient scheduling along with identification and targeting of at-risk patients.
- Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Communicated with patients with compassion while keeping medical information private.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Education
Associate of Applied Science - Occupational Therapy Assistant
Lake Superior College
Duluth, MN05-1998
Skills
- Budget management
- Staff training
- Quality assurance
- Clinical documentation
- Insurance collaboration
- Interdisciplinary coordination
- Patient relationship management
- Therapeutic techniques
- Professional networking
- Acute and rehabilitative care
Certification
- Indiana Occupational Therapy Assistant since October 1998
References
References available upon request.
Timeline
Director of Rehab Services
Communicare Family Of Companies
01.2020 - 04.2025
Director of Rehabilitation
RehabCare
10.2004 - 12.2019
Associate of Applied Science - Occupational Therapy Assistant
Lake Superior College
Similar Profiles
Brittney HelmickBrittney Helmick
LPN Charge Nurse at Communicare Family Of CompaniesLPN Charge Nurse at Communicare Family Of Companies
Mandy CrouseMandy Crouse
Director of Nursing at Communicare Family Of CompaniesDirector of Nursing at Communicare Family Of Companies
Rosetta CaldwellRosetta Caldwell
Certified Nursing Assistant at Communicare Family Of CompaniesCertified Nursing Assistant at Communicare Family Of Companies
Montez ColemanMontez Coleman
Teller at Terre Haute Savings BankTeller at Terre Haute Savings Bank
Ryan Christopher GallowayRyan Christopher Galloway
Director of TSMS at ElancoDirector of TSMS at Elanco