Cheri Overmyer
GROVEPORT,OH
Summary
Results-driven warehouse and operations professional with a strong record of supporting first-shift distribution operations at Shorr Packaging. Trusted leader with hands-on experience coordinating inbound and outbound logistics, LTL and small parcel shipping, and dedicated fleet operations ensuring continuity, accuracy, and on-time performance.
Overview
28
28
years of professional experience
Work History
Warehouse Coordinator
Shorr Packaging Corporation
Groveport, OH
06.2024 - Current
- Coordinate first-shift warehouse operations, ensuring accurate receiving, shipping, routing, and order flow across small parcel, LTL, and dedicated fleet shipments
- Serve as primary point of contact for drivers, carriers, and internal teams to maintain efficient dock operations and on-time departures
- Process and audit outbound shipments to ensure accuracy, compliance, and proper invoicing dates
- Oversee inbound receipts and put-away for small parcel deliveries, maintaining organization and inventory accountability
- Act as backup Inbound Coordinator, providing coverage for receiving, put-away, and inbound issue resolution as needed
- Assumed DC Manager responsibilities during leadership transition, supporting daily operational decisions, shipment flow, and coordination until a permanent replacement was in place
- Step into supervisory coverage by independently processing LTL shipments and routing freight when leadership is unavailable or workload requires escalation
- Monitor order status in the system to prevent delays, resolve “In-Pick” issues, and ensure all orders are accounted for daily
- Review printed orders and proactively communicate special handling and priority instructions to warehouse associates to ensure accuracy and quality
- Schedule outbound appointments and coordinate carrier arrivals, addressing delays and escalating issues as needed
- Manage trailer fleet coordination and service requests with external providers
- Execute daily sample shipments by established deadlines, ensuring accurate tracking and timely communication with Sales and Customer Service teams
- Support CSRs with freight rate requests, hot shipment entries, and cost tracking
- Maintain end-of-day operational accountability by confirming all orders are shipped, dock documentation is complete, doors are secured, and carrier follow-ups are completed; communicate exceptions clearly to stakeholders
- During beginning of Pandemic helped in the warehouse in a coordinator role being responsible for receiving, shipping, maintaining reports and assisting drivers.
Office Manager/CSR
Shorr Packaging Corporation
Groveport, OH
08.2019 - 06.2024
- Point of contact for designated customers and assigned Account Executives
- Manage office supplies, placing supply orders and keeping track of credit cards transactions in Concur
- Gather pertinent details to provide quotes to current and prospective customers
- Monitor internal reports to ensure customer deliverables are met
- Monitor special reporting to update and manage resale records when costs change as with AE direction
- Instrumental role in setting up and maintaining one of our National accounts, which included onboarding over 60 locations, which includes entering orders, tracking shipments and maintaining invoices.
- Proficiency in Asana and Slack systems
CUSTOMER SERVICE TEAM LEAD/SUPERVISOR
Pac Sun Eddie Bauer
Groveport, OH
09.2017 - 02.2019
- Responsible for delivering the daily Operation Management System report to Administration.
- Liaison for Amazon/Seller Central Account, which consists of handling returns, shipping updates, A to Z Claims and Chargeback claims from the customers.
- Created the SOP for Amazon.
- Supervised inbound representatives on adherence to company policy, personal schedules, monitoring and coaching to ensure performance was at desired levels to achieve goals and high level of customer service.
- Own the development of business processes and system improvement opportunities and communicated outcome to the team.
- Drives best-in-class standard business intelligence and KPIs across business and customer operations.
- Responsible for writing and delivering annual performance appraisals.
- Handled complex customer complaints and questions regarding product quality, delivery, billing and refund policies.
- Performed data entry functions in Trilogy System.
- Reviewed and updated all reference materials provided to maintain comprehensive understanding of policy and procedures.
- Maintained a strong knowledge of products and services for customers whom we are serving.
DIRECTORY ASSISTANCE SUPERVISOR
UNICOR/KGB
Tallahassee, FL
05.2009 - 01.2017
- Displayed excellent customer service skills while providing supervisory assistance for multiple communication companies (AT&T, Sprint, Vonage, Charter) and exceeding stringent quality and call handling time requirements
- Trained and motivated Agents took calls, answered questions, handled complaints and provided support for the customers.
- Monitored and evaluated Agents' performance, coached them to cultivate the knowledge and skills they learned to provide excellent service to the customer.
- Responsible for logging listing discrepancies and making sure that the customers' listings were added and/or deleted in the database as requested.
- Prepared reports and analyzed data to assist management as they determined call center goals.
- Professionally handled complaints, provided information and resolved problems with aggressive customers
- Documented and submitted technical reports to management in the event of network, technical software or hardware outages.
- Accumulated and reported daily phone hours to parent company.
PAYROLL/ADMINISTRATIVE ASSISTANT
UNICOR/KGB
Fort Worth, TX
06.1998 - 05.2009
- Reported directly to SOI
- Prepared status reports for senior management by compiling daily statistics for over 200 employees
- Generated and tracked purchase orders, maintained credit card logs and balanced credit card statements
- Maintained payroll and entered employee work hours into the payroll system using SAP on a daily basis for over 200 employees
- Activated a new time clock system and established procedures that made it possible for the system to comply with the IPS payroll system, which improved cost effectiveness
- Generated computerized billing files and performed various data entry and clerical tasks as required
- Established and implemented administrative policies and procedures for the office
Education
Associate of Arts - Theology Studies
Dallas Theological Seminary
Dallas, TXAssociate of Applied Science - Business Administration And Management
Tarrant County College
Fort Worth, TXTimeline
Warehouse Coordinator
Shorr Packaging Corporation
06.2024 - Current
Office Manager/CSR
Shorr Packaging Corporation
08.2019 - 06.2024
CUSTOMER SERVICE TEAM LEAD/SUPERVISOR
Pac Sun Eddie Bauer
09.2017 - 02.2019
DIRECTORY ASSISTANCE SUPERVISOR
UNICOR/KGB
05.2009 - 01.2017
PAYROLL/ADMINISTRATIVE ASSISTANT
UNICOR/KGB
06.1998 - 05.2009
Associate of Arts - Theology Studies
Dallas Theological Seminary
Associate of Applied Science - Business Administration And Management
Tarrant County College