Cheri Priest Ramos
Rosharon,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and meticulous employee who works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DevOps Engineer/SharePoint Administrator/Solution Architect
Robert Half Technologies (Prince Minerals)
Houston, TX
07.2013 - 10.2014
- Architect solutions for public and internal departments, project, and training sites on company portal.
- Maintained and or established Governance and Compliance standards in accordance with Information Technology Guidelines.
- Provided a Proof of Concept and Mock-up of PowerBI, ServiceNow Online, Salesforce Online, and O365 and laid out cost benefit analysis pro/cons of cloud solutions to leadership.
- Moved the Infrastructure Cloud migration project from 35% completion to 99.9 percent completion within 6 months bringing the project back on time and target for IT Budget optimizations.
- Increased application scalability by migrating legacy systems to cloud-based platforms.
- Improved code deployment efficiency by fully automating processes with CI/CD pipelines for code deployment using Octopus Deploy and PowerShell.
- Sole SharePoint Online and Office 365 Developer, Administrator and Business Analyst supporting the entire SharePoint infrastructure
- Lead a JAR/JAD sessions to gather development requirements to build a proprietary CRM system for enterprise; worked with strategic partners, and sales teams to optimize sales process and increasing sales revenue by 24%
- Designed and developed web user interface using ASP.NET, C#, HTML, Java, Spring boot, YAML, Python, JavaScript, server controls such as Data Grid, Data List, Validation controls
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
- Directed software design and development to meet client needs for functionality and performance.
- Mitigated security risks by conducting regular vulnerability assessments and applying necessary patches.
- Analyzed work to generate logic for new systems, procedures and tests.
- Evaluated emerging technologies for potential adoption into existing workflows, driving continuous improvement initiatives.
Site Reliability/DevSecOps/Product/Project Manager
Robert Half Technology (Modec/Targa Resources)
Houston, TX
07.2013 - 10.2014
- Implemented CI/CD process for global development team, allowing for dozens of code updates per hour with zero downtime
- Established and maintained productive working relationships with stakeholders.
- Controlled project costs by approving expenditures.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Ensured seamless hand-off of completed projects to operations teams by providing thorough documentation, training sessions, and ongoing support as needed.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Increased product performance through rigorous testing procedures and meticulous attention to detail in design phases.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
DevSecOps Engineer
NRG
Houston, TX
10.2018 - 04.2024
- Led compliance assessments resulting in 100% alignment with EA and SA strategies, ensuring SOX, PCI, ITGC, and ERCOT standards were met.
- Led a team of architects, developers, and engineers in designing, developing, and deploying mission-critical applications while integrating merger and acquisition applications for the energy industry.
- Championed a shift towards microservices architecture, resulting in a 30% increase in system scalability and improved maintainability.
- Architected and implemented integration-centric solutions across multiple platforms, streamlining data flow and enhancing operational efficiency.
- Spearheaded research and evaluation of new technologies (AI/ML, IoT, Cloud) to identify opportunities for business process automation and optimization for the enterprise.
- Participated in formal internal design reviews of proposed products and components.
- Mentored junior architects, engineers, developers, and business analysts fostering technical growth and knowledge sharing within the team and organization.
- Led engineering teams to successfully complete projects on time and within budget.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
Enterprise Architect/Mobile Developer
AIG
Houston, TX
09.2015 - 10.2018
- Identified as SharePoint Team Subject Matter Expert earmarked to work with Global team to remediate Sev-1 production issues to maintain 99.999% uptime SLOs
- Provided project management and leadership to transform customer requirements into effective applications, resulting in improved compliance with architecture strategies and standards.
- Researched and implemented new features and tools to stay current on emerging technologies, improving application design architecture strategies.
- Designed, developed, and maintained multi-tiered software applications for e-commerce platforms.
- Collaborated with cross-functional teams to translate business requirements into technical solutions.
- Implemented best practices for code quality and maintainability, ensuring system reliability.
- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing efficiency of computing tasks.
- Employed Software-as-a-Service (SaaS) and Platform-as-a-Service ( PaaS) products to reduce initial outlay in systems purchasing by 28%.
- Attained efficiencies through implementation of paperless document approval system and new automated sales-to-delivery and order processing system.
- Analyzed and defined network requirements, optimization and support for all Mobile projects.
- Improved application integration by creating robust APIs and microservices architecture.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
Portal Team Lead/Program Manager
KBR Inc.
Houston, TX
07.2011 - 07.2013
- Met with IT server management, Accounting and other key business users and stakeholders regularly to review and properly forecast portal capacity requirements
- Assisted in identification of network bandwidth, web-front-end and database server configuration, processors, disk space, memory, and operating system planning for farm servers
- Actively collaborated with Microsoft Consultants to ensure existing and future architect was sufficient and proper capacity planned for scalability and cloud growth
- Identified training gap; fill need with targeted Quick Reference, Getting Started, End User, Power User, and Farm Administrative SharePoint related User guides to fulfill the needs
- Created governance around Content Hub management, established process and procedures for creation of managed metadata attributes
- Defined Search scopes to ensure all metadata was consistently activated across site collection and using proper content type syndication enterprise wide
- Researched user behavior and led strategic product roadmap discussion across multi-functional teams
- Managed and monitored WebSphere MQ Queue Manager; Installed and implemented WebSphere Process Server and configured and maintained application server instances
- Used Maximo and ServiceNow to ensure ITIL/ITSM standards were met within the team
- Managed delegation of work assignment by creating custom dashboards for each region
- Allowed quick reporting of closure percentages on a weekly/monthly status and open to closed prioritization of work across all portal technologies.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Designed strategic plan for component development practices to support future projects.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Applications Developer
TekSystems (Bank of America/Merrill Lynch)
08.2010 - 07.2011
- Sr System Administrator for all ETRM applications – SolArc, RightAngle, Endur, OpenLink and Allergro
- Created and maintained more than 350k Nintex workflows, 150K SharePoint Designer workflows and 75K K2 workflows
- Provided reporting, quality assurance, application enhancements; Hyperion, Domino, Business Objects, LiveLink, Endure, SalesForce, Quality Center, KACE, ClearCase, Jira, Confluence, FishEye, GreenHopper, Maximo, JBoss, WebSphere
- Ensure proper environment management was established and maintained and proper SDLC and Change Management was achieved from Sandbox to production
- Created well documented training and Knowledge Base articles for support team and customers.
- Developed and implemented personalized client solutions using programming language expertise.
- Developed multi-channel roadmap for desktop and web applications.
- Developed customized solutions for clients based on their unique business needs and objectives.
- Conducted data modeling, performance and integration testing.
- Designed and developed analytical data structures.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Assisted in the migration of legacy applications to modern frameworks, minimizing downtime during the transition process.
- Prioritized tasks effectively using project management tools, ensuring timely completion of all assigned responsibilities.
- Explained project technical risks and benefits during project kick-off.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Translated technical concepts and information into terms parties could easily comprehend.
- Built databases and table structures for web applications.
- Created software applications for Mac and Windows systems.
- Optimized application performance by identifying and rectifying coding inefficiencies.
- Enhanced user experience with well-designed and visually appealing interfaces for various applications.
- Troubleshot complex application issues, providing timely resolutions to maintain optimal system functionality.
- Identified and resolved potential security vulnerabilities through rigorous testing and code reviews.
- Kept up-to-date with emerging technologies to ensure applications remained current and competitive in the market.
Site Reliability/DevSecOps/Product/Project Manager
TekSystems (BP, North America)
Houston, TX
01.2010 - 08.2010
- Established and secured enterprise-wide data analytics structures.
- Fine-tuned query performance and optimized database structures for faster, more accurate data retrieval and reporting.
- Led end-to-end implementation of multiple high-impact projects from requirements gathering through deployment and post-launch support stages.
- Optimized data processing by implementing efficient ETL pipelines and streamlining database design.
- Optimized core processes to improve business performance and operational agility.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Site Reliability/DevSecOps/Product/Project Manager
TekSystems (ExxonMobil)
Houston, TX
08.2008 - 08.2009
- Performed as Project Manager to implement AGILE methodology governance, compliance, and Enterprise Content Management initiative; major undertaking and collaborative alliance between GimmalSoft and EnerVest working with Legal and Public Affairs to ensure the future Technology Roadmap endeavor was a successful one
- Liaison between all 3rd-party vendors (Microsoft, Oracle, Accent, Endur, RightAngle, Nintex, K2, KwizCom, Bamboo, iMap, Autocad, Adobe, KACE, Quest, Dell, AvePoint) who interface with IT or SharePoint to ensure consistency and compliance was maintained and properly documented
- Made recommendation on minimum requirements to stay in Warranty Support Compliance with Microsoft Agreement and offered strategic options for a SharePoint 2013 Upgrade Strategy which complied with MS best practice and offered 99.99% availability, redundancy, increased performance, and full fault tolerance to origination
- Created custom SQL Server Reporting Services (SSRS) Reports displayed in a Microsoft SharePoint 2010 web application using Visual Studio 2010 SQL Management Studio
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Performed network security design and integration duties.
- Evaluated emerging technologies to determine potential benefits for integration into existing systems.
- Led server infrastructure development, quality assurance, staging and production systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and resolved hardware and software issues.
- Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
- Monitored networks and network devices to resolve technical problems quickly.
- Deployed cloud-based solutions to increase flexibility, scalability, and resiliency within the organization''s technology infrastructure.
- Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Safeguarded company data by establishing rigorous security protocols and conducting regular audits.
- Implemented and maintained virtual private networks.
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Identified and resolved network congestion issues and bottlenecks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Cultivated interpersonal skills by building positive relationships with others.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Met project deadlines without sacrificing build quality or workplace safety.
- Prepared and submitted project invoices for review and approval.
Portal Team Lead
TekSystems (Baker Hughes Incorporated)
Houston, TX
09.2008 - 07.2009
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established Service Level and Operation Level Agreements for Customer Service. Encompassed service agreement which covered down to Site-Level restoration of data.
- Reduced known risk for potential loss from 7 days down to under 24 hours and implemented a repeatable process that could be leverage for use across the enterprise.
- Implemented proper Change Management strategy which was compliant with ITIL/ITSM standards – accommodated Change and Release Management principles.
- Consulted with internal clients to determine requirements and perform system and architectural design analysis when required for application integration.
- Developed and implemented web parts and customized SharePoint Sites leveraging SharePoint Designer, Visual Studio, and .NET technologies to included non-standard functionality. Documented all requirements and design aspects for training consumption.
- Configured servers, installed third party tools, and performed SQL maintenance and monitoring for performance optimization if infrastructure resources were unavailable; provided hands-on training engagements for team members.
Site Reliability/DevSecOps/Change/Project Manager
Chevron Corporation
Houston, TX
09.2006 - 09.2008
- Adept at identifying communication barriers and breaking them down to eliminate potential training hindrances.
- Managed organizational change and developed employee training materials for new processes and technologies within Triage Support position.
- Planned the Rotation schedule for all technical support personnel who work under purview supporting SharePoint 2007, WSS 3.0, Central Administration issues, Site Provisioning Requests, and any Desktop specific issues pertaining to Office Suite 2007, LiveLink, Linq, Active Directory and LDAP/Kerberos technologies.
- Created, input, collaborated update and maintained Central Deployment Operation of End-User and Level 1 Knowledge Management Repository, Level 2, Level 3, Operations and Knowledge Management Repositories.
- Validated and matured knowledge management repositories for validity, accuracy, and ease of use – Stale material here would cause a direct impact to the Customer Service.
- Skilled in various Change Request Management Tools (CRM) used within the Company.
- Provided intuitive Phoenix training guides targeted specifically to triage team usage.
- Identified and established baseline Service Level Agreements (SLA) adopted by the run organization when turned over to the operational organization.
- Technical, Testing, Software Engineering and Analytical experience allowed the ability to review and assess incoming change requests; provided a realistic impact analysis which provided a true assessment of Scope and Financial impact to the budget.
- Managed Change Management Process for 17 Sub-Teams–Handled the Creation, progress, development, design, testing and integration of more than 75 change requests per month.
- Assisted with the streamlining of the process to consolidate three separate Change Request processes into one system, provided a holistic “Big Picture” view for the GIL3 entire project at Chevron.
- Planned, conducted, and directed analysis of business application in an effort to provide an amicable solution for both the business and technical stakeholders alike.
- Assisted in the development and creation of a Customized Enterprise Solution built on top of SharePoint 2007 application which allowed the electronic management of records and information required for the continuance and/or recovery of the business by controlling the creation, distribution, usage, retention, and final disposition of all types of records for a major Oil and Gas Organization.
- SharePoint Portal Server, Window SharePoint Services and MOSS 2007 implementation and deployment experience included the creation and integration of custom web parts and windows forms controls which were incorporated into SharePoint 2010 Dropzone webpart.
- Proficient with SolArc RightAngle, Endur, OpenLink and Allegra ETRM Applications.
- Analyzed, designed, and developed a Custom Database application which was used to connect SchemaLogic to SharePoint 2007 for automated site provisioning and updated other Critical SQL databases utilized for maintaining Enterprise File Plan information.
- Created customized Reports used by Executive Management to make business critical decisions and custom forms for updating information by lay users.
- Wrote detailed and explicit documents which have a myriad of information need by the Business such as Requirements, Non-Functional Requirements, Configuration Documents, Policies, Procedures, Business Processes, Training Material, Technical Specification Documents, and Technical Controls which will be used to trigger alerts and automated events
Education
Bachelors of Science, Information Systems Management -
University of Phoenix
Salt Lake City, UT12.2004
Bachelors of Science, Accounting and Business Finance -
Campbell University
Buise Creek, NC12.1994
Associates of Science, Business -
Community College of the Air Force
Maxwell, AL12.1992
Skills
- Product Development
- Environmental Impact Reports
- Engineering Documentation
- Environmental Compliance
- Project Management
- Quality Assurance Controls
- Project Estimation
- Work Planning and Prioritization
- Analytical Thinking
- System Design
- Code Compliance
- Technical reporting
- IT skills
- Process Improvement
- Software Development
- Project Planning
- Critical Thinking
- Problem Resolution
- Data Analysis
Certification
- Information Technology Infrastructure Library (ITIL v3) and IT service management
- SharePoint 2007/2010/2013/O365 and PowerShell MCSA
- SharePoint 2007/2010/2013/O365 and PowerShell, Windows MCSD
- SharePoint 2007/2010/2013/O365 Windows 2010, AZ104, AZ204, AZ400, AZ800, SC400, MS821, MCSE
- Certified Scrum Master and Certified Scrum Developer, Certified Project Manager
- Dynatrace Certified
Key Qualifications Skills
- Bachelor of Science, Information Systems Management, Minor in Accounting and Finance, graduated magna cum laude.
- 10+ years interactive DevOps experience.
- 8+ year hands on AGILE SCRUM Project Management and MOF experience.
- 10+ years PMO, PRINCE/2, PMBOK, Waterfall, ARGM, Critical Path, PRiSM, Six Sigma/Lean, Total Quality Management.
- 10+ years SharePoint Administration, Development and Operations Management with On Premises, Hybrid and Cloud.
- 10+ Years Microsoft Certified PowerShell Developer.
- Experience with SCM tools: GIT/GITHub, SVN, CVS, CoPilot, Snyk
- Experience with CI Tools: Jenkins, Bamboo, TFS, Release Manager
- Experience with Scripting Tools: Python, Java, JavaScript, Shell, Bash, Ruby, Anaconda
- 10+ years of Leadership, Management and Mentoring experience.
- 10+ years experience managing and developing SharePoint/O365, IIS, Windows Server, .NET and SQL.
- 10+ years managing and supporting Best of Breed 3rd Party SharePoint Provider relationships: Nintex, K2, Kwizcom.com and Colligo, Dynatrace, CA Technologies, Solar winds, NetApps and F5.
- 2 years Mobile Development experience with XCode, Swift, Angular, Ionic, React, Reducx, Android and iOS, with emphasis on mobile framework.
- Experience with TDD Tools: Jira, HP Quality Center, WinRunner/LoadRunner, Rational Rose, DynaTrace Gomez, Selenium, Orca, SonarQube, SonarCloud
- Experience with Ticketing ITIL/ITSM and Bug Tracking Tools: Jira, ServiceNow, SonicOnline, Remedy, Phoenix, Maximo
- Experienced with Repository Tools: Nexus, Artifactory, SonarQube
Training
- Certified and Completed 40-hour Hazardous Waste Operations (HAZWOPER) training – All-Pro Occupational Trainers, Atlanta, Georgia, Certificate #980365
- Community College of the Air Force, Records Information Management Systems
- Honor Graduate, Leadership Training School, and Basic Military Training School
- 420 Hours + in Total Quality Management (TQM) and Facilitator Training/LEAN Six Sigma Black Belt
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceWork from home optionHealthcare benefitsStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DevSecOps Engineer
NRG
10.2018 - 04.2024
Enterprise Architect/Mobile Developer
AIG
09.2015 - 10.2018
DevOps Engineer/SharePoint Administrator/Solution Architect
Robert Half Technologies (Prince Minerals)
07.2013 - 10.2014
Site Reliability/DevSecOps/Product/Project Manager
Robert Half Technology (Modec/Targa Resources)
07.2013 - 10.2014
Portal Team Lead/Program Manager
KBR Inc.
07.2011 - 07.2013
Applications Developer
TekSystems (Bank of America/Merrill Lynch)
08.2010 - 07.2011
Site Reliability/DevSecOps/Product/Project Manager
TekSystems (BP, North America)
01.2010 - 08.2010
Portal Team Lead
TekSystems (Baker Hughes Incorporated)
09.2008 - 07.2009
Site Reliability/DevSecOps/Product/Project Manager
TekSystems (ExxonMobil)
08.2008 - 08.2009
Site Reliability/DevSecOps/Change/Project Manager
Chevron Corporation
09.2006 - 09.2008
Bachelors of Science, Information Systems Management -
University of Phoenix
Bachelors of Science, Accounting and Business Finance -
Campbell University
Associates of Science, Business -
Community College of the Air Force