Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
Generic

Cheri M Rennells

Whitewater,WI

Summary

Restaurant Services Manager providing leadership to Field Service and Restaurant Services, serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.

Overview

11
11
years of professional experience

Work History

Manager- Restaurant Services Manager

Martin-Brower Whitewater
Whitewater, WI
11.2018 - Current
  • Assist and guide staff to enhance skills using employee development plans to promote associate to Field Service Manager
  • Interacted with internal and external customers in response to requests while ensuring operations and procedures were executed, promoting positive business relationships and alliances
  • Presenter at SCAC meetings and Quarterly Business Reviews
  • Attend Coop Meetings, Manager Rallies, Restaurant Openings as needed.
  • Carefully interviewed, selected, trained and supervised Field Service Managers and Restaurant Services Associates
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Developed new employees and on-going performance assessment of current employees.
  • Increased Customers Service Survey participation from

Manager- Customer Service & ROP

Golden State Foods
Whitewater, Wisconsin
01.2015 - 11.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Reviewed, resolved and cleared forecasting system exception messages.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements.
  • Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.

Manager-ROP

Golden State Foods Whitewater
Whitewater, WI
01.2015 - 11.2018
  • Manager for East side of United States
  • IMET Certified Trainer, provided class training to Owner Operators and Managers
  • Created ROP Training Materials for Manager conferences for Supply Chain
  • Lead Roll Out of ROP Training for IMET training for Field Reps
  • Created Training manuals on proper use of salability and Restricts for DC Teams
  • Coordinates on system problem identification, resolution, and testing
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Education

MBA - Management

University of Wisconsin-Whitewater
05.2005

Bachelor of Science - Business Administration

University of Wisconsin
05.2003

Skills

  • Verbal and Written Communication
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Interdepartmental Collaboration
  • Customer Experience Management
  • Onsite Visits
  • Personnel Training and Development
  • Continuous Improvements
  • Leading Team Meetings
  • Administration and Reporting
  • Issue and Conflict Resolution
  • Procedure Manual Writing

Community Involvement

  • Scoutmaster for Whitewater Boy Scout Troop 7173- Current
  • Golden State Foods Foundation-Whitewater Chapter, Chairman 2013-2016, Co-Vice Chairperson- 2012, 2017-November 2018
  • Special Olympics,· Assistant Swim Coach 2012-2016
  • , Gold Award – Awarded for leadership and community service

Timeline

Manager- Restaurant Services Manager

Martin-Brower Whitewater
11.2018 - Current

Manager- Customer Service & ROP

Golden State Foods
01.2015 - 11.2018

Manager-ROP

Golden State Foods Whitewater
01.2015 - 11.2018

MBA - Management

University of Wisconsin-Whitewater

Bachelor of Science - Business Administration

University of Wisconsin

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Cheri M Rennells