Cheri Schaffer
Sacramento,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Associated Pension Consultants
Sacramento, CA
01.2023 - Current
- Manage a multi-line phone system, answering calls promptly while screening through company databases to ensure transfer to the proper consultant with key client details.
- Assist plan administrators in processing client distributions and loans.
- Timely data entry of monthly valuation reports for all clients.
- File essential government tax documents, such as Forms 5500 and 1099, meeting critical deadlines.
- Manage the inventory of office supplies.
- Manage incoming and outgoing mail.
- Training new employees on all of the above tasks.
People Experience Specialist
Clear Capital
Roseville, CA
01.2020 - 12.2022
- Create a positive culture throughout the company, with an approachable attitude and a willingness to always find solutions.
- Provide exceptional support by working closely with all department managers within the People Team, up to the Chief People Officer.
- Facilitate virtual onboarding while working remotely for 5-10 new employees per week, including company history and culture, as well as the payroll system and benefits.
- Coordinate with the IT department and recruiting team to set up and maintain onboarding schedules and new hire development.
- Conduct detailed reference checks, and participate in panel interviews to assist in the selection of new employees.
- Develop and track new employee learning paths for specific departmental and compliance courses.
- Responsible for coordinating on-site events, including new hire development, customer visits, and executive meetings.
- Publish weekly and monthly articles in our company’s "Facebook" system to promote employee engagement within our four U.S. offices, as well as their local communities.
- Analyze new training videos for content relevant to industry and company culture for all levels of management, including the executive level.
Partner Support Specialist
Clear Capital Advisors
Reno, NV
06.2015 - 01.2020
- Serve as the team point person, training new employees, managing customer escalations, and high-priority reports with excellent resolve.
- Maintain required quality and productivity metrics consistently.
- Place valuation product orders with real estate brokers and appraisers in a timely and efficient manner, using effective negotiation skills to benefit department margins.
- Improve vendor relations through outstanding customer service.
- Expand the network of appraisers and brokers by establishing new relationships.
Freight Coordinator (Temp. Assignment)
Landstar
Reno, NV
03.2014 - 08.2014
- Manage my assigned customer freight accounts.
- Post available freight loads into the Landstar database.
- Calculate the specific cost of transportation for each new freight load.
- Negotiated driver fees to align with company profit margins.
- Optimized schedule management to maintain continuous work and movement for drivers on desired routes.
Store Manager
Mattress Firm Holding
Las Vegas, NV
05.2009 - 12.2013
- Maximize sales by providing superior personal service, and exceptional product knowledge.
- Enhanced client contentment with customized problem-solving approaches.
- Negotiated sales to ensure gross profit margins surpassed company expectations.
- Analyze daily and monthly sales reports to ensure that I meet my store sales budgets.
- Managed consistent weekly merchandise refreshes.
- Placed orders and maintained inventory for clearance center products suitable to the customer base.
Education
High School Diploma -
Bishop Manogue
Sacramento, CA06-1982
Skills
- Accurate and Reliable Performance
- Proficient in Microsoft Office
- Coordinate Effective New Hire Integration
- Training and Development
Additional Professional Experience
- Over 14 years of professional experience in Insurance Underwriting for both Commercial and Personal Lines
- Over 5 years of expertise in Sales and Sales Management
Timeline
Administrative Assistant
Associated Pension Consultants
01.2023 - Current
People Experience Specialist
Clear Capital
01.2020 - 12.2022
Partner Support Specialist
Clear Capital Advisors
06.2015 - 01.2020
Freight Coordinator (Temp. Assignment)
Landstar
03.2014 - 08.2014
Store Manager
Mattress Firm Holding
05.2009 - 12.2013
High School Diploma -
Bishop Manogue
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