Cheri Seger
Gastonia,41
Summary
Dedicated professional with extensive experience in customer relations and international collaboration. Committed to leveraging skills in a role that fosters passion for service and continuous learning. Proven ability to contribute meaningfully to team dynamics and organizational goals.
I am retired now, but I still want to share and maintain the passion I have learned through the years.
Overview
38
38
years of professional experience
Work History
Logistics Administrator
Hunter Douglas Window Designs
Bessemer City, NC
06.2000 - 06.2023
- Ensured compliance with applicable laws and regulations regarding logistics processes.
- Analyzed data from various sources such as shipping manifests, invoices, purchase orders to identify trends or patterns in logistics activities.
- Negotiated contracts with carriers for cost-effective freight services.
- Monitored stock levels to ensure availability of items for order fulfillment.
- Evaluated new vendors or suppliers based on their ability to meet deadlines and quality requirements.
- Created logistic plans for efficient movement of goods through the supply chain.
- Utilized software systems to track shipments and maintain records.
- Performed regular audits of warehouse operations to ensure quality standards are met.
- Verified the accuracy of orders prior to shipment.
- Maintained a high level of customer service by responding quickly to requests for information about shipments.
- Resolved issues related to transportation delays or discrepancies between orders and deliveries.
- Communicated effectively with vendors, suppliers, customers, and other stakeholders in the logistics process.
- Organized and maintained accurate records of shipments, invoices, and other related documents.
- Processed payments for freight charges in a timely manner.
- Developed procedures to optimize supply chain operations.
- Coordinated delivery schedules with carriers and customers.
- Prepared reports on shipping status, inventory levels, and customer orders.
- Provided support in resolving customs clearance issues when necessary.
- Developed and executed effective business plans to achieve revenue goals.
- Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
- Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
- Collaborated with cross-functional divisions managers and manufacturing to develop chain efficiencies.
- Managed unit operations, move coordination and training programs.
- Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services.
- Handled and prioritized high call volumes and customer inquiries.
- Managed complex emotional customer situations promptly and professionally.
- Coordinated and oversaw execution of logistics operations.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Checked items into computer system, printed labels and directed to storage locations.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Directed and supported compilation and analysis of technical source data necessary for product development.
- Supported development of training materials and technical manuals for new team members.
- Explained proposed solutions to customers and management through oral presentations and written proposals.
- Directed team activities by establishing task priorities and providing guidance.
- Worked closely with inventory control department, accounting department, marketing department and materials department.
Various
Home Depot
Atlanta, GA
01.1985 - 12.1999
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked in accounts payable, transportation, inventory control, buyer assistant, liaison with Habitat Humanity, auditor of commerical desk and special services desk.
- Open up a warehouse and buyers office in Tamp, Fl.
- Worked on department resets in the store.
- Traveled to various stores for inventory.
Education
High School Diploma -
Etowah High School
Woodstock, VT06-1979
Skills
- Regulatory compliance
- Data analysis
- Contract negotiation
- Inventory management
- Logistics planning
- Supply chain optimization
- Research skills
- Customer service
Timeline
Logistics Administrator
Hunter Douglas Window Designs
06.2000 - 06.2023
Various
Home Depot
01.1985 - 12.1999
High School Diploma -
Etowah High School