Responsible for the building & grounds safety being to ensure compliance with the Occupational Safety & Health Administration (OSHA)
Operate with company to service guest & consumers within guidelines of the Alcohol Beverage Control (ABC)
Quality assurance among consumers, clients, guest & associates
Sound financial practices according to the Federal Deposit Insurance
Corporation (FDIC)
Working with people under the age of 21 using guidelines set forth by the Administration for Children and Families (ACF) ; and of adults, both under the laws of the Health Insurance Portability and Accountability Act (HIPAA)
PROFESSIONAL ACCOMPLISHMENTS
Completed the execution of a dormitory bathroom that lay inoperable for 18 years. The room was renovated & refinished allowing added revenue from $5,225 to $20,900 for an additional 2 - 4 clients use per month. I achieved my project under $1,000 due to me reaching out to local companies for donated service . Thus, covering the compensations enough to cover for my own salary (at the time) in a span of 4 to 6 months
Attained the reconstruction & beautification phase of my former employer’s courtyards by using a team of volunteers for recruit & retention purposes
Investigating funding for facility restorations, I connected with the Chamber of Commerce to discovered that the organization could qualify for grants through the Arkansas Historic Preservation Program (AHPP)
Located a free health care clinic for clients who may not possess adequate medical coverage
Revised policies and procedures such as, Petty Cash, Visitor Sign In/Out, grounds security checks, and several more for operational purposes
Working in conjunction with the Director of Operations; we collaborated with the University of Arkansas at Little Rock (UALR), and constructed a Crisis Management Plan to provide additional safety for the entire organization. Inclusive of a 24hrs Wi-Fi connectable meet location, an assigned PR personnel for media inquiries, immediate housing for clients without advance notice up to 48hrs after a crisis or major emergency on the campus, etc.
Took over the offsite recreational activities for the clients, and scheduled outings to local and out of state events such as dinner theater, casino, museum, etc.
Connected with the director of Bill and Hillary Clinton National
Airport in addition with ABM Aviation, Inc. to change policies and functions that were slightly off-kilter for people with certain disabilities
Overview
13
years of professional experience
Work history
ATC Scientific
North Little Rock, Arkansas
Laboratory Technician
11.2022 - Current
Job overview
Cleaned and tested equipment to support stable lab processes.
Analysed test results to identify trends and produce accurate diagnoses.
Reported valid results in line with company standards.
Performed testing procedures according to agreed laboratory protocols.
Trained junior laboratory technicians in lab best practices.
Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
Tested products and raw materials against Quality Control (QC) standards.
Recorded all data and results accurately and responsibly.
Red Lobster
Little Rock, Arkansas
Bartender/ Trainer
01.2012 - Current
Job overview
Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Analysed training needs to determine learning styles and skills shortages.
Monitored employee progress, offering feedback to management on additional training requirements.
Evaluated employee training outcomes to determine job readiness.
Spearheaded design and delivery of new training approaches and performance management solutions.
Developed engaging and entertaining presentations, maintaining employee attention and improving impact of training.
LiveTech (AARP)
Arkansas, Pulaski
Community Programming Analyst
09.2018 - 09.2020
Job overview
Procured application software, data and related services and coordinated delivery of products and services by vendors and contractors.
Offered individual and group training to users on new or updated technologies
Stayed updated on current technology, programming skills and applications to accurately answer users and staff queries.
Evaluated and tested new or modified software to verify programs conformed to established guidelines and best practices.
Attracted customers through new event concepts and interesting discussion topics.
Generated curiosity, trust and excitement when discussing product benefits and giving demonstrations.
Demonstrated authenticity and genuine passion when talking about AARP.
Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
World Services for the Blind
Little Rock, Pulaski
Housing Supervisor
08.2017 - 03.2018
Job overview
Served as a ready and reliable resource person for individual clients who have specific or general questions relating to the community, campus, facilities, buildings, staff or the Center's program.
Provided clearly defined information and guidance to clients needing acceptance and/or understanding of socially acceptable standards of dress, conduct or behavior.
Supervised the work of each staff member assigned to the housing department.
Scheduled so as to assure continuous dormitory supervision, and cover shifts in the event a staff member was unavailable for their assigned shift.
Supervised and arranged special transportation for arriving and departing of clients and worked with the Licensed Practical Nurse to provide transportation to medical appointments
Created and planned on and off-campus recreation activities for clients, and implemented said activities, including transportation to and from activity.
Maintained detailed information about client room assignments, special dormitory needs, arriving clients and clients planning room changes as well as interruptions, terminations, or suspensions of training.
Interpreted Center policies, procedures and any alerts administrative staff as soon as possible when serious problems were to arise or when situations interfere, or are likely to interfere with the health & well-being of others, potentially jeopardize the security or safety of grounds, buildings, facilities or equipment.
Periodically evaluate the housing staff in performance of duties, gather data, prepare reports, and assist in the delivery and evaluation of services.
Welcomed arriving clients with introductions to, and acclimation with, the campus grounds and living facilities
Attended staff meetings to contribute to the team effort of rehabilitation.
Performed dorm room inspections to ensure living accommodations are kept in an orderly, clean and functional manner.
Helped arriving clients with orientation to their living quarters, unpacking, packing, marking, safekeeping and arranging of clothing and other personal effects, luggage and equipment
Conducted monthly housing meetings to insure all housing staff have adequate information and direction in order to perform to their utmost potential.
Arvest Bank
Little Rock, Pulaski
Financial Service Representative
10.2010 - 10.2011
Job overview
Sourced new business through strategic networking to maximise investment opportunities.
Researched financial products thoroughly to provide thorough, reliable client guidance.
Performed thorough risk assessments to minimise investment issues.
Supported clients in setting clear financial goals with plans to achieve them.
Evaluated financial statements, presenting key findings to consumers.
Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers, checking and savings, handling an average of $50,00 to $100.000 daily.
Constantly met audit goals by creating and maintaining up to date records of each transaction in IOS.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
Counted and packaged currency and coins.
Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
Education
University of Pulaski Technical College
North Little Rock, Arkansas
Diploma of Higher Education from Science/ Language Arts
National Forensic Science Technology Center
Largo, Florida
Certificate of Higher Education from Crime Scene Investigations
University overview
Continued education with National Forensic Science Technology Center (www.nfstc) becoming certified in Crime Scene Investigations
Skills
Operational processes
Results-orientated
Event planning and management
Supervising clerical personnel
External communications
Availability
See my work availability
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Saturday
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evening
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Timeline
Laboratory Technician
ATC Scientific
11.2022 - Current
Community Programming Analyst
LiveTech (AARP)
09.2018 - 09.2020
Housing Supervisor
World Services for the Blind
08.2017 - 03.2018
Bartender/ Trainer
Red Lobster
01.2012 - Current
Financial Service Representative
Arvest Bank
10.2010 - 10.2011
University of Pulaski Technical College
Diploma of Higher Education from Science/ Language Arts
05.2016
National Forensic Science Technology Center
Certificate of Higher Education from Crime Scene Investigations