CHERI SNOW
Pleasant Hill
Summary
Dynamic Assistant Store Manager at Oreily's Auto Parts with a proven track record in enhancing store performance through strategic merchandising and effective team leadership. Skilled in problem-solving and customer engagement, I foster a positive work culture while driving sales growth and optimizing retail operations. Recognized for mentoring staff and improving overall customer experience.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Diligent [Desired Position] with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Oreily's Auto Parts
08.2015 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Manager
Pizza Hut
08.2011 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
First Assistant Manager
McDonald's
07.2000 - 08.2011
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Championed sustainability initiatives within the store, promoting eco-friendly practices and responsible resource usage.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
General Manager
Dollar General
08.1988 - 07.2000
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Office Manager/franchise Owner
H R Block
01.1988 - 08.1994
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
High School Diploma -
Mar Vista High
Imperial Beach, CA05-1967
BBA - Business
Southwestern Jr College
Jamul, CA08-1969
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Languages
English
Certification
Training Baisic Management 2001 Advanced Management 2002 Effective Management 2003 Systems Management 2004 Systems Management 2004 Shift into Overdrive 2005-2008-Restaurant leadership hamburger univeristy in chicago 2006 restuarant Leadership team award 2006 Restaurant Leadership gold hat award 2006
achievemants
took a small store in down town area with sales negative 80000 moved to 7 highway to a larger store to become a 2.5 million store asset to the community adding deliveries to the elderly unable to get out joining the community to promote awareness for our schools and elderly entering the homecoming parade and the community christmas parade giving our support to the community while the community gives us support
Timeline
Assistant Store Manager
Oreily's Auto Parts
08.2015 - Current
Assistant Manager
Pizza Hut
08.2011 - 07.2015
First Assistant Manager
McDonald's
07.2000 - 08.2011
General Manager
Dollar General
08.1988 - 07.2000
Office Manager/franchise Owner
H R Block
01.1988 - 08.1994
High School Diploma -
Mar Vista High
BBA - Business
Southwestern Jr College
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