Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHERI THOMPSON

Middleboro,MA

Summary

Knowledgeable Office Management with over 30 years of experience bringing planning and problem-solving abilities. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Business Owner

Self
Middleboro, MA
03.2006 - Current
  • Negotiated contracts with vendors for supplies and services.
  • Investigated new technologies that could improve efficiency within the organization.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Secretary

Commuter Rail Railroad
Boston, MA
04.1999 - 05.2004
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Sent and distributed mail and parcels.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Maintained organized filing system of paper and electronic documents.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Provided administrative support to the Office Manager and other staff members.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Crew Dispatcher

Amtrak Railroad
Boston, MA
01.1996 - 01.1999
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Maintained logbooks recording crew members' hours worked, as well as any delays or cancellations due to weather or mechanical issues.
  • Prepared daily work and run schedules.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assistant Conductor

Amtrak Railroad
Boston, MA
01.1994 - 01.1996
  • Conducted switching operations to rearrange cars within a yard or industrial track.
  • Monitored performance of brakes, signals, switches, doors, and other related systems during trips.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

International Studies At Copley Square High School
Boston, MA
05-1987

Skills

  • Staff Management
  • Business Administration
  • Employee Training
  • Customer Service
  • Driven and Determined
  • Attention to Detail
  • Customer Relations

Timeline

Business Owner

Self
03.2006 - Current

Secretary

Commuter Rail Railroad
04.1999 - 05.2004

Crew Dispatcher

Amtrak Railroad
01.1996 - 01.1999

Assistant Conductor

Amtrak Railroad
01.1994 - 01.1996

High School Diploma -

International Studies At Copley Square High School

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CHERI THOMPSON