Cheri Tugmon
Clearlake
Summary
Dedicated and dependable Service Coordinator (Case Manager) committed to providing exceptional support to the team and clients. Proficient in Wellness Recovery Action Plan (WRAP), Dialectical Behavior Therapy (DBT), and Case Conceptualization. Skilled in Professional Assault Crisis Training (PRO-ACT) and Peer Employment Training. Brings a high level of expertise in assessing clients for mental health issues and prioritizing their needs. Demonstrates excellent documentation and verbal communication skills, along with a strong understanding of LPS Conservatorship and HIPAA regulations, enabling effective client service. Experience in facilitating various Core Program Groups, including Wellness Recovery Action Plan, Dialectical Behavior Therapy, Peer Support, Anger Management, and Substance Use Disorder groups. Motivated Mental Health Specialist professional dedicated to continuous learning and growth in the field.
Overview
33
33
years of professional experience
Work History
Behavior Therapist
Inclusive Education and Community Partnership (ICEP)
02.2024 - 02.2025
- Worked in schools and at homes with special needs children; including Autism.
- Observations of clients behaviors and documentation.
- Providing support of clients to learn a variety of new skills by using the lowest to the highest levels of prompting.
- Staying in communication with the parents of the clients served.
Patients Rights Advocate
The Frank SmithWaters Company
06.2023 - 10.2023
- Assisting persons with mental illness to ensure their rights are being meet.
- Interviewing of persons before their Heatings of continued legal holds.
- Advocate for the clients needs, wants, and desires.
Behavioral Health Specialist
Lake County Behavioral Health
11.2021 - 11.2022
- Home Visits with differently-abled persons.
- Writing and implementation of Care Plans, facilitation of Group once a week.
- Documentation deadlines and documentation of telephone calls when they provided a service.
- Working with Case Managers and Nursing to help persons served to obtain a variety of Goals.
Service Coordinator (Case Manager)
Crestwood Behavioral Health
01.2011 - 09.2021
- Applied utilization criteria to facilitate appropriate clinical resource management.
- Monitored progress of clients in active cases to identify service goal accomplishments and areas in need of improvement.
- Developed individualized case plans and options for treatment to meet objectives.
- Provided emergency and crisis intervention services to promptly address issues.
- Provided behavior management for inpatient treatment ranging from three to six months and longer.
- Managed caseload of between seven to nine clients with dual diagnoses to determine services required for effective treatment.
- Conducted primary assessments, reinforcement surveys, spirituality assessments, & recreational assessments.
- Worked with differently abled clients to assist through difficult times and improve coping with mental health and/or substance use disorders.
- Advocated for clients suffering from issues of related symptoms of schizophrenia, schizoaffective disorder, borderline personality disorder, depression.
Mental Health Aide
Eastern State Hospital
10.1995 - 07.2000
- Worked directly with differently-abled people.
- Facilitated Groups, assisted them as needed with Adult Daily Living Skills.
- Daily documentation of all assigned Clients.
- Helped to provide a safe environment for mentally/emotionally ill and forensic Clients.
- Assisted them to determine their Goals and helped them to achieve those Goals.
Assistant Supervisor/Certified Medication Aide
Home of Hope Inc
01.1992 - 10.1995
- Responsible for the Safety and Welfare of 96 Clients and 12 Staff.
- Scheduling of Staff, time card documentation and approval, holding In-Services, documentation of Adults Daily Living Skills.
- Continued to work on the Floor with Co-workers, give medications, and supervise others.
Education
Bachelor of Science - Psychology
University of Phoenix
05.2010
Skills
- Documentation & Verbal communication
- Teamwork & Problem-solving
- Planning & Task prioritization
- Creative thinking & Multitasking
- Collaboration & Coordination
- Customer relations
- Crisis Intervention
- Organizational skills
- Case Management
- Project management
- Behavior Management
- Supervising experience
- Behavioral interventions
Timeline
Behavior Therapist
Inclusive Education and Community Partnership (ICEP)
02.2024 - 02.2025
Patients Rights Advocate
The Frank SmithWaters Company
06.2023 - 10.2023
Behavioral Health Specialist
Lake County Behavioral Health
11.2021 - 11.2022
Service Coordinator (Case Manager)
Crestwood Behavioral Health
01.2011 - 09.2021
Mental Health Aide
Eastern State Hospital
10.1995 - 07.2000
Assistant Supervisor/Certified Medication Aide
Home of Hope Inc
01.1992 - 10.1995
Bachelor of Science - Psychology
University of Phoenix
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