Cheri Woomer
McHenry,IL
Summary
Seasoned professional with over 20 years of experience in purchasing, customer service, and vendor management, notably at Logotech and Club Colors. Excelled in negotiation and leadership, driving a 50% increase in profit margins through strategic vendor partnerships and team optimization. Skilled in fostering strong relationships and adept at conflict resolution, I am eager to bring my track record of success to a new challenge.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Purchasing and Customer Service
Chemtech Plastics
Elgin, IL
03.2023 - Current
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
- Prepared periodic reports detailing purchase activity as requested by management.
- Ensured compliance with all applicable laws and regulations related to procurement activities.
- Evaluated supplier performance to ensure that products met quality standards at the lowest cost possible.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Performed regular price comparisons between different suppliers for similar items.
- Investigated damaged or defective items shipped from suppliers before approving payment.
Customer Service Representative
Chroma Colors
McAdoo, IL
11.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
Vendor Relations Manager
Logotech
Palatine, IL
02.2019 - 03.2020
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coached promotions staff to improve performance and bottom-line results.
- Managed contract negotiation and purchases of collateral and promotional items in line with marketing objectives.
- Developed and deployed promotional sales tools to improve campaign monitoring and optimize approaches.
- Coordinated and drafted all sales promotions from conceptualization to implementation.
- Aided senior leadership by executing comprehensive administrative and marketing support.
Senior Customer Service Representative
Club Colors Buyer, LLC
Schaumburg
06.2011 - 01.2019
- An in depth knowledge and 20+ years’ experience in Purchasing and Customer Service.
- Great at Problem solving, Technical, Math and Grammar skills.
- Knowledgeable in Embroidery and Screen Printing processes.
- Personally responsible for a team of three sales people in the Marketing and Branding industry totaling over 4 million in annual revenue.
- Executed Vendor communication to include issuing PO’s, verifying costs, production time, and transit time to meet client deadlines.
- Carried out tasks in a High intensity, fast paced atmosphere with ease.
- Knowledgeable in Microsoft Office.
- I love the challenges of this job and aspire to do the same for my next employer.
Manager PCB
Bartlett, Promark International Inc
11.2001 - 11.2008
- An in depth knowledge and 20+ years experience in the electronic manufacturing, operation, and buying processes to Include Cable, Harness and Printed Circuit Board assemblies.
- 10 years of strong Managerial/Supervisor Skills to more than 25 employees.
- Strong leadership background with excellent organizational, written and communication skills.
- Details 8473633063 Skills Call Center & Cst Svc.
- Mgr.
Handler
Microsoft
01.2013
- Ability to be detail-oriented self-motivated and I work well with others.
- I developed and continuously improved product test specifications, safety methods and procedures.
- Responsible for the quoting process, the purchasing/buying/procurement of all required materials.
- As well as expediting all purchase orders, lowering costs, and maintaining on time delivery.
- Responsible for maintaining the Kan Ban, JIT, and Lean Manufacturing programs for my customers.
- I offer support to my customers engineering departments implementing new projects, engineering changes, suggestions for better product, cost reductions as well as crossing over from lead to RoHs compliances.
- I was very proud of my team’s level of pride in their workmanship and continuous efforts relating to the quality of the end product.
- We as a team maintained a less than 1% reject level since 2001.
- A good relationship with your team is key.
- Increased the production level as well as the profit level by more than 50% over the past 5 years while managing the labor needed to meet current production needs to ensure labor costs are minimized, without having a negative impact on safety or quality.
- Responsible for delegating and overseeing work assignments; interviewing, hiring and training of new employees.
Electronics Production Manager
- Cable & Harness Assembly Mgr Inventory Control/Materials.
Education
Associate of Applied Science - Paralegal Studies
College of DuPage
Glen Ellyn, IL05.2011
High School Diploma -
Elk Grove High School
Elk Grove Village, IL05.1989
Skills
- Negotiation
- Scheduling and calendar management
- Process development
- Event coordination
- Vendor relationships
- Team building and leadership
- Administrative management
- Data entry
- Computer skills
- Communication
- Relationship building
- Conflict resolution
- Working collaboratively
- Troubleshooting
- Critical thinking
- Customer service
- Friendly, positive attitude
- Team management
- People skills
- Problem resolution
- Leadership
Affiliations
- I am very active with my family enjoying camping, Hiking, and Kayaking. In my spare time I enjoy cooking, Sewing, Embroidery, baking and party planning!
Certification
- ISO 9001 Certified Auditor
References
References available upon request.
Timeline
Purchasing and Customer Service
Chemtech Plastics
03.2023 - Current
Customer Service Representative
Chroma Colors
11.2021 - 12.2022
Vendor Relations Manager
Logotech
02.2019 - 03.2020
Handler
Microsoft
01.2013
Senior Customer Service Representative
Club Colors Buyer, LLC
06.2011 - 01.2019
Manager PCB
Bartlett, Promark International Inc
11.2001 - 11.2008
Electronics Production Manager
- ISO 9001 Certified Auditor
Associate of Applied Science - Paralegal Studies
College of DuPage
High School Diploma -
Elk Grove High School
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