Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Cheri'A Adams

Dallas,TX

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IRIS Consultant

Advocates4U, LLC
12.2022 - Current
  • Required to meet in person with the IRIS participant a minimum of four times per year, with one required annual visit in the home of the participant
  • Coordinated with local government to provide resources to clients.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.

Customer Service Representative

Weenergies
07.2022 - 12.2022
  • Processing on and off orders, reconnections, trouble calls, gas emergency calls, and new construction orders
  • Cross-selling services, handling high bill complaints, or redirecting a customer to appropriate company personnel if necessary
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Patient Experience Representative

MediRevv
11.2021 - 06.2022
  • Meet productivity metrics as established by MediRevv leadership; a tenured PER will be expected to make/take approximately 50-75 calls per day
  • Maintain high levels of accuracy and quality as outlined by both the MediRevv Quality Assurance program and all MediRevv Client protocols
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Used principles of growth and development to provide age-specific treatment and care.

Patient Service Representative

Aurora Health Care
10.2020 - 11.2021
  • Greets patients and visitors and responds to routine requests for information
  • Answers telephone, screens calls, and takes messages
  • Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
  • Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments

Caregiver, Special Needs

Eagles Landing
10.2018 - 03.2020
  • Caregivers help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Sales Associate Seasonal

Hollister.Co
05.2019 - 09.2019
  • Assist customers by providing information and resolving their complaints
  • Issue receipts, refunds, credits, or change due to customers
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sports Coordinator

NY2LA Sports
05.2015 - 03.2019
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Established and maintained relationships with key stakeholders.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Science - Biology

Bemidji State University
Bemidji, MN
05.2023

High School Diploma -

Wauwatosa West High School
Wauwatosa, WI
06.2017

Skills

  • Medical terminology
  • Hospital Experience
  • Medical Scheduling
  • EMR Systems
  • Medical billing
  • HIPAA
  • Medical Records
  • Laboratory Experience
  • Patient Care
  • Caregiving (1 year)
  • Medical Office Experience
  • Insurance Verification
  • Laboratory experience
  • Attention to detail
  • Verbal and written communications
  • Case management

Certification

CPR Certification (American Heart Association), 12/31/22-12/31/24, 236012478278

Additional Information

CR Certification (American Heart Association) December 2022 to December 2024 American Heart Association Heartsaver First Aid CPR AED Program Issue Date: 12/31/2022 Renew by: 12/2024 eCard code: 236012478278

Timeline

IRIS Consultant

Advocates4U, LLC
12.2022 - Current

Customer Service Representative

Weenergies
07.2022 - 12.2022

Patient Experience Representative

MediRevv
11.2021 - 06.2022

Patient Service Representative

Aurora Health Care
10.2020 - 11.2021

Sales Associate Seasonal

Hollister.Co
05.2019 - 09.2019

Caregiver, Special Needs

Eagles Landing
10.2018 - 03.2020

Sports Coordinator

NY2LA Sports
05.2015 - 03.2019

Bachelor of Science - Biology

Bemidji State University

High School Diploma -

Wauwatosa West High School

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Cheri'A Adams