Cherian Ortiz
Springvale,ME
Summary
With a proven track record at Craft Culinary Concepts, I excel in delivering exceptional customer service and managing cash transactions with precision. My strong work ethic and ability to build lasting customer relationships stand out, alongside my adeptness at maintaining high cleanliness standards. I consistently enhance guest experiences, demonstrating reliability and a professional demeanor in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server/Cashier/Bartender
Craft Culinary Concepts
10.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- I maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep the dining room and work areas clean.
- I assisted in training new hires, and guiding restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Fine Dining Server
All Seasons Retirement Home
04.2023 - 11.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Sales Associate
Boot Barn
09.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Canine Coach
Dogtopia
10.2022 - 03.2023
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to share best practices, techniques, and insights for overall canine improvement.
- Developed strong relationships with canine families to encourage support and involvement in their developing obedience.
- Conducted regular performance evaluations for players, setting clear expectations for continued improvement.
- Thought of different activities and games to stimulate the canines mind and senses.
Horse Wrangler
Theodore Roosevelt Medora Foundation
06.2022 - 10.2022
- Contributed to the overall success of equestrian operations by maintaining a professional attitude, strong work ethic, and commitment to continuous learning in the field.
- Evaluated potential new additions to the herd based on temperament assessments, suitability for specific tasks, or compatibility with existing equines at the facility.
- Enhanced horse safety by implementing proper handling techniques and consistently monitoring their behavior.
- Ensured safe trail rides by assessing horses'' physical condition and matching them to riders'' skill levels.
- Developed a strong bond with horses, utilizing natural horsemanship methods for effective communication.
- Limited risk of injury during rides by providing thorough pre-ride safety briefings, basics on how to ride and monitoring trail conditions ahead of excursions.
- Resolved behavioral issues in horses using positive reinforcement training techniques tailored to individual needs.
- Managed daily operations of the stable, including feeding, cleaning stalls, and maintaining equipment in good condition.
- Provided treatment for minor horse injuries.
- Collaborated with fellow wranglers on special projects such as facility improvements or trail maintenance initiatives for enhanced experiences.
Campus Student Supervisor
Lakeside Union School District
08.2020 - 09.2021
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among students.
- Developed strong relationships with students, promoting trust and open dialogue about their needs and concerns.
- Boosted student performance by providing individualized attention and feedback on assignments.
- Collaborated with faculty members to develop targeted strategies for addressing student concerns or issues.
- Enforced school district guidelines with students across classes and levels.
Seafood Processor
Ekuk Fisheries
06.2021 - 08.2021
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Discarded defective matters into waste.
- Maximized shelf life of processed seafood products through proper packaging techniques and timely order fulfillment processes.
- Facilitated communication between departments to ensure seamless coordination during peak production periods, avoiding delays or bottlenecks in workflow.
- Segregated products according to color, size and grade.
Team Member
Canes Chicken Fingers
03.2019 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
Tractor Supply Company
02.2020 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Caregiver
Home Of Guiding Hands
04.2018 - 02.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's privacy.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
No Degree - Biological And Physical Sciences
Cuyamaca College
El Cajon, CASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Memory retention
- Menu Memorization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Cashier/Bartender
Craft Culinary Concepts
10.2023 - 06.2024
Fine Dining Server
All Seasons Retirement Home
04.2023 - 11.2023
Canine Coach
Dogtopia
10.2022 - 03.2023
Horse Wrangler
Theodore Roosevelt Medora Foundation
06.2022 - 10.2022
Sales Associate
Boot Barn
09.2021 - 06.2023
Seafood Processor
Ekuk Fisheries
06.2021 - 08.2021
Campus Student Supervisor
Lakeside Union School District
08.2020 - 09.2021
Cashier
Tractor Supply Company
02.2020 - 03.2020
Team Member
Canes Chicken Fingers
03.2019 - 10.2020
Caregiver
Home Of Guiding Hands
04.2018 - 02.2020
No Degree - Biological And Physical Sciences
Cuyamaca College
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