Jimmiera Thompson
Florence,KY
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
9
9
years of professional experience
Work History
Crew Manager
White Castle Restaurant
Florence, KY
02.2019 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Responded promptly to customer inquiries or complaints via phone calls or emails.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maximized customer satisfaction by organizing consistent, high-quality service for needs.
- Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
Crew Member
Woeber Mustard Manufacturing Company
Springfield, OH
01.2018 - 12.2018
- Followed standard operating procedures while performing tasks on the assembly line.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Used established assembly instructions to complete jobs.
- Organized work area daily to ensure efficient workflow throughout shift.
Crew Member
Procter & Gamble Co
Lima, OH
06.2016 - 11.2017
- Identified defective parts or items needing rework during inspections.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Maintained assembly and production equipment to meet operational goals.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Packed finished products and prepared for shipment.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Used established assembly instructions to complete jobs.
Education
GED -
Springfield High School
Springfield, OH05-2014
Skills
- Employee training
- Customer service
- Food safety
- Team management
- Scheduling coordination
- Conflict resolution
- Quality assurance
Timeline
Crew Manager
White Castle Restaurant
02.2019 - Current
Crew Member
Woeber Mustard Manufacturing Company
01.2018 - 12.2018
Crew Member
Procter & Gamble Co
06.2016 - 11.2017
GED -
Springfield High School
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