Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherice Derrico

Houston

Summary

Dynamic HR professional with extensive experience at United Airlines, specializing in employee relations and legal compliance. Demonstrated success in enhancing employee engagement through innovative training programs and initiatives. Expertise in data analysis and conflict resolution, facilitating cross-functional collaboration to achieve organizational goals. Dedicated to upholding high standards of performance and improving employee satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Reasonable Accommodation Program Specialist

United Airlines
CHicago
04.2023 - Current
  • Partnered with senior HR team to communicate company standards and policies.
  • Provided guidance to managers on disciplinary action and performance management.
  • Prepared or maintained employment records using human resources management system software.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Implemented strategies to take advantage of new opportunities.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Performed quality assurance testing on newly developed software applications.
  • Participated in ongoing training and compliance activities.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Created training materials for new hires on the company's procedures and policies.
  • Organized client meetings to provide project updates.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Generated reports to track performance metrics of team members.

Employee Relations Specialist

Randstad
Chicago
03.2023 - 11.2023
  • Investigated allegations of discrimination or harassment in the workplace.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Identified and analyzed trends in employee relations issues.
  • Developed and implemented strategies to improve employee satisfaction.
  • Facilitated new hire orientations, processed transfers and managed employee separations.
  • Developed processes for resolving disputes between employers and workers in a timely manner.
  • Conducted telephone and onsite exit interviews for all employees.
  • Provided advice and guidance on employment law, policies, and procedures.
  • Prepared reports summarizing key findings from investigations into workplace misconduct.
  • Advised managers on effective communication techniques for handling difficult situations involving employees.
  • Facilitated training sessions on topics such as performance management, harassment prevention, diversity.
  • Worked closely with HR teams on initiatives aimed at improving morale amongst employees.
  • Cultivated relationships with employees to ensure their well-being and engagement levels are maintained at a high level.
  • Ensured compliance with all relevant federal, state, and local laws related to labor relations.

Labor Relations Representative

Ford Motor Company
Chicago
12.2017 - 07.2023
  • Developed strategies for managing grievances and resolving disputes between management and union representatives.
  • Conducted telephone and onsite exit interviews for all employees.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Provided guidance to managers on labor law compliance, disciplinary procedures, and contract interpretation.
  • Testified in legal proceedings to discuss labor relations and labor contracts.
  • Prepared reports for senior management on labor relations activities, such as strikes, lockouts, arbitration cases, and contract renewals.
  • Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
  • Trained personnel on how to interpret and administer labor contracts.
  • Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
  • Gathered information and statistics for economic and labor-related proposals.
  • Facilitated new hire orientations, processed transfers and managed employee separations.
  • Participated in hearings before government agencies concerning labor disputes involving the organization's employees.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Human Resources Benefits Analyst

Randstad
Chicago
07.2017 - 01.2018
  • Performed analysis of data related to benefits programs such as medical claims, utilization rates, and premium costs.
  • Processed applications for disability leave, long-term care insurance, life insurance, family leave, and other employee benefits.
  • Reviewed open enrollment materials prior to distribution to ensure accuracy of information provided.
  • Maintained records of all employee enrollments in various benefit plans.
  • Responded to employee inquiries regarding their benefits coverage, eligibility status, and plan options.
  • Coordinated with payroll department on reconciliation of deductions from paychecks for various benefit plans.
  • Worked with business partners and HR team members to identify and implement enhancements.
  • Managed annual open enrollment process by providing timely updates on available options.

Labor Relations Coordinator

Metra Railroad
Chicago
11.2015 - 05.2017
  • Researched and prepared reports required by management or governmental agencies.
  • Responded promptly to inquiries from attendees about upcoming events or other relevant information.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Collaborated with internal teams such as finance, IT, catering and security staff to ensure smooth operations during events.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

HRIS Assistant

Randstad
Chicago
06.2015 - 08.2015
  • Assisted in the preparation of payroll related documents such as timecards and wage garnishments.
  • Developed a thorough understanding of all aspects of Human Resources activities relevant to managing personnel files electronically through an automated system.
  • Maintained accurate employee records and HRIS database by inputting, updating and verifying data.
  • Performed daily maintenance of HRIS system, including but not limited to running reports, creating users and entering new hire information.
  • Tested changes made to existing programs or implemented new programs into production environment ensuring accuracy of data transfer between different systems.
  • Coordinated with other departments to ensure proper data entry within the HRIS system.
  • Resolved technical issues related to the use of the HRIS system by providing troubleshooting assistance to staff members.
  • Responded promptly and courteously to inquiries from employees, managers and external vendors related to human resources information systems.
  • Prepared onboarding materials for new hires regarding their access to the HRIS system.
  • Investigated potential problems reported by end-users regarding functionality available through our internal human resource information systems.

Human Resources Assistant

Randstad
Evanston
07.2014 - 06.2015
  • Managed confidential employee information with discretion and integrity.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Assisted in developing job descriptions and person specifications.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Compiled and prepared reports and documents pertaining to personnel activities.
  • Prepared and set up new employee orientations.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Prepared job postings for open positions on the company website and other job boards.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Advised managers on best practices related to performance management processes.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.

Generalist Specialist

AppleOne Employment Services
Chicago
03.2014 - 07.2014
  • Facilitated training sessions for new employees on company policies and procedures.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed company's expenditures and developed financial models.
  • Maintained accurate records of customer interactions and transactions in the database system.
  • Managed schedules, made appointments, and gathered supporting materials.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Managed multiple projects simultaneously while maintaining deadlines and budgets.
  • Facilitated brainstorming sessions among team members aimed at generating creative ideas.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with stakeholders at all levels of the organization to ensure successful project completion.

Office Coordinator

Glenwood Healthcare & Rehab
Glenwood
02.2010 - 12.2013
  • Created and maintained filing systems, both paper and electronic.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reviewed documents for accuracy before submission to external parties such as clients or vendors.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Resolved customer complaints or answered customers' questions.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Ensured compliance with company policies regarding health and safety regulations.
  • Used judgment and initiative in handling confidential matters and requests.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Prepared invoices, reports, memos, letters, financial statements, and other documents.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Monitored office budget expenditures on a monthly basis.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Monitored vendors to maintain competitive pricing and efficient deliveries.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interpreted and explained work procedures and policies to brief staff.
  • Prepared agendas for meetings and took minutes during meetings.
  • Supported other teams with various administrative tasks when required.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.

Education

MBA - Human Resources Management

DeVry University
Chicago, IL
06-2022

Bachelor of Science - Business Management And Administration

University of Phoenix
Chicago, IL
06-2016

Skills

  • Employee relations
  • Policy development
  • Legal compliance
  • Performance management
  • HRIS management
  • Data analysis
  • Conflict resolution
  • Audit processes
  • Training facilitation
  • Cross-functional collaboration
  • Stakeholder communication
  • Employee engagement
  • Team collaboration
  • Scheduling proficiency
  • Maintaining client records
  • Employee training
  • Self motivation
  • Reliability
  • Prepare reports
  • Human resources management
  • Effective communication
  • Customer service
  • Scheduling
  • Team leadership
  • Employee supervision
  • Problem-solving
  • Positive attitude
  • Time management abilities

Certification

  • add Learning & Development courses from United

Timeline

Reasonable Accommodation Program Specialist

United Airlines
04.2023 - Current

Employee Relations Specialist

Randstad
03.2023 - 11.2023

Labor Relations Representative

Ford Motor Company
12.2017 - 07.2023

Human Resources Benefits Analyst

Randstad
07.2017 - 01.2018

Labor Relations Coordinator

Metra Railroad
11.2015 - 05.2017

HRIS Assistant

Randstad
06.2015 - 08.2015

Human Resources Assistant

Randstad
07.2014 - 06.2015

Generalist Specialist

AppleOne Employment Services
03.2014 - 07.2014

Office Coordinator

Glenwood Healthcare & Rehab
02.2010 - 12.2013

MBA - Human Resources Management

DeVry University

Bachelor of Science - Business Management And Administration

University of Phoenix

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