Overview
Work History
Education
Skills
Timeline
Generic

Cherice McKenzie

Clarion,PA

Overview

24
24
years of professional experience

Work History

Companion Caregiver

Clarion Vocational Services
07.2023 - 02.2024
  • Assisted clients with daily living activities, improving their quality of life.
  • Prepared nutritious meals for clients, supporting their overall health and dietary needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
  • Provided transportation to appointments and social events, promoting client independence and participation in community activities.
  • Developed trusting relationships with clients through active listening skills and empathetic communication techniques.

Service Desk Supervisor

Home Depot
03.2017 - 02.2022
  • Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
  • Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
  • Streamlined service desk operations by implementing efficient processes and workflows.
  • Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.

Laborer.

Miller Welding
03.2011 - 04.2012
  • Understood and followed verbal and written instructions to complete work correctly.
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained organized and clean work areas at all times on job sites.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Cashier

K-Mart Stores
04.2001 - 02.2012
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Loves Truck Stop / Flying J
09.2008 - 01.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Telemarketer

Reese Services
08.2005 - 11.2007
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily calling and outreach to build sales pipeline.
  • Completed daily and weekly sales reporting using assigned tools.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Side Caps & Revision

Target
11.1999 - 11.2000
  • Participated in regular training sessions to
  • Store Revisions
  • Unload Trucks
  • Inventory
  • Planograms

Education

GED -

Lewisville High School
Lewisville, TX
04.1990

Skills

  • Patience and understanding
  • Light exercise encouragement
  • Social interaction
  • Emotional Support
  • Forklift

Timeline

Companion Caregiver

Clarion Vocational Services
07.2023 - 02.2024

Service Desk Supervisor

Home Depot
03.2017 - 02.2022

Laborer.

Miller Welding
03.2011 - 04.2012

Cashier

Loves Truck Stop / Flying J
09.2008 - 01.2010

Telemarketer

Reese Services
08.2005 - 11.2007

Cashier

K-Mart Stores
04.2001 - 02.2012

Side Caps & Revision

Target
11.1999 - 11.2000

GED -

Lewisville High School

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Cherice McKenzie