Chericia Miley
Kia Assembly of West Georgia
Lagrange,Ga
Summary
Dedicated professional with 3 years of customer relations experience, specializing in customer service and hospitality. Proven ability to thrive in fast-paced environments while maintaining professionalism. Passionate about marketing and committed to delivering exceptional service.
5
years of professional experience
Work History
General Assembly Associate
2 Years 11 Months- Thrived in fast-paced, physically demanding environment at Kia Assembly, gaining insights into personal strengths and weaknesses.
- Gained valuable experience in understanding diverse individuals while working at Kia, learning about corporate marketing strategies and their impact on production and business.
- Maintained production pace while meeting safety, accuracy, and throughput requirements.
- Inspected components for quality, fit, and finish before assembly line progression.
- Assembled vehicle parts using hand tools, power tools, and standardized work instructions.
Assistant Manager
1 Year 3 Months- Restocked, counted, and ordered inventory, ensuring accurate cash drops and money counts for financial integrity.
- Developed the weekly staff schedule and adjusted as necessary. Being in this leadership role my manager looked to me to hold our team together, so we could keep a good and healthy work atmosphere
- Prioritized customer satisfaction by treating each customer with respect and kindness, enhancing the company’s reputation in the area.
- Supervised daily store operations, ensuring smooth shifts and consistent guest service.
- Trained team members on register procedures, stocking standards, and cash handling expectations.
Deli Associate
4 Months- Gained foundational customer service skills while learning from experienced leaders in a fast-paced environment.
- Collaborated with the bakery team to gain experience in catering.
- Acquired insights into catering events and guest relations through hands-on experience in deli and bakery operations.
Education
No Degree - Majored in Marketing/Business Management.
At Georgia Southern University I studied marketing/business management and minored in hospitality. Studying both marketing and hospitality in college gave me a passion for business management. This allowed me to gain knowledge on how to campaign to our customers while also being able to
High School Diploma
- Relevant Coursework: Marketing and Business Management.
- Completed AP course in Spanish, but also studied marketing/ business management all 4 years.
Skills
Cost Control
Scheduling
Budget Management
Verbal Communication
Project Management
Customer Engagement
Production Reporting
Decision-making
Time management
Safety Standards
Workflow Optimization
Hospitality
Account Management
Sales Reporting
Personal Information
Title: Customer Service Specialist
Timeline
General Assembly Associate
Kia Assembly of West Georgia
10.2023 - 09.2026
Assistant Manager
Parker’s Kitchen
05.2022 - 08.2023
Deli Associate
Kroger
04.2021 - 08.2021
Georgia Southern University
No Degree from Majored in Marketing/Business Management.
Duluth High School
High School Diploma