Cherida Slater Terrell
Chicago,IL
Summary
Results-oriented Student Affairs Leader with over 12 years of experience in student behavior management, restorative interventions, and community programming across K–12 and nonprofit sectors. Expertise in supervising staff, managing complex cases, and implementing crisis response strategies. Proven track record in collaborating with schools, families, and community stakeholders to enhance safety and student engagement. Committed to equity-focused practices that effectively translate policy into actionable outcomes.
Overview
12
12
years of professional experience
Work History
Restorative Justice Programs Manager
Alternatives Inc
07.2023 - 09.2025
- Enhanced school climate by leading restorative justice programs across multiple sites.
- Ensured consistent delivery by supervising and evaluating over 15 practitioners.
- Improved student engagement through coaching and policy adherence with practitioners.
- Facilitated professional development on restorative practices, trauma-informed care, and crisis response.
- Collaborated with administrators, counselors, and families for positive student outcomes.
- Evaluated program effectiveness by monitoring behavioral data and documentation metrics.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
Restorative Justice Supervisor
Alternatives Inc
07.2021 - 07.2023
- Enhanced student support planning through comprehensive case reviews and quality checks.
- Boosted operational efficiency by 15% via workflow improvements and performance dashboards.
- Facilitated conflict resolution between schools, families, and district leadership for safe environments.
- Supervised over 10 staff in delivering effective restorative and behavioral interventions.
- Provided coaching and feedback to ensure high-performance standards among team members.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and best practices.
Youth Development Program Manager
Youth Outreach
02.2019 - 07.2021
- Improved youth engagement and retention for 400+ through community programs.
- Increased staff retention by 22% through effective onboarding and coaching initiatives.
- Developed leadership and social-emotional learning programs for positive youth behavior.
- Ensured fiscal accountability by managing budgets and compliance reporting effectively.
- Expanded service access by building partnerships with schools and community organizations.
Youth & Family Case Manager
Aunt Martha’s Youth Service Center
09.2016 - 02.2019
- Supported safety and stability for 30+ youth in foster care programs.
- Conducted risk assessments and service planning per DCFS policies.
- Achieved 95% documentation compliance, ensuring timely, confidential case records.
- Facilitated coordination of services with schools and community agencies for improved outcomes.
Customer Team Leader
Blue Cross Blue Shield of Illinois
10.2015 - 09.2016
- Achieved 18% increase in first-call resolution through targeted training initiatives.
- Ensured compliance with HIPAA and data privacy regulations across operations.
- Supervised a 25-member remote team, enhancing service delivery and quality assurance.
- Implemented process improvements to boost team efficiency and performance metrics.
- Coached team members to optimize skills and service effectiveness.
- Led customer service team to enhance service delivery and client satisfaction.
- Developed training programs for new team members, improving onboarding efficiency.
School Operations & Student Services Coordinator
Chicago Public Schools
10.2013 - 03.2015
- Enhanced HR compliance across multiple school sites through efficient support operations.
- Ensured confidentiality of staff records while meeting operational needs effectively.
- Boosted parent and staff engagement through proactive communication and support initiatives.
Education
Master of Business Administration (MBA) - Human Resources
Strayer University
Shelby Oaks, TN05-2011
Bachelor of Arts - Fashion Retail Management
Columbia College Chicago
Chicago, IL05-2007
Skills
- Student Support & Case Management
- Restorative Justice & Behavioral Intervention
- Crisis Response & De-escalation
- Youth Advocacy & Family Engagement
- Staff Supervision & Training Facilitation
- Program Management & Evaluation
- Policy Implementation & Compliance
- School, Family & Community Partnerships
- Data Tracking, Documentation & Reporting
- Equity, Safety & School Climate Improvement
Timeline
Restorative Justice Programs Manager
Alternatives Inc
07.2023 - 09.2025
Restorative Justice Supervisor
Alternatives Inc
07.2021 - 07.2023
Youth Development Program Manager
Youth Outreach
02.2019 - 07.2021
Youth & Family Case Manager
Aunt Martha’s Youth Service Center
09.2016 - 02.2019
Customer Team Leader
Blue Cross Blue Shield of Illinois
10.2015 - 09.2016
School Operations & Student Services Coordinator
Chicago Public Schools
10.2013 - 03.2015
Master of Business Administration (MBA) - Human Resources
Strayer University
Bachelor of Arts - Fashion Retail Management
Columbia College Chicago
PROFESSIONAL VALUE STATEMENT
A collaborative, student-centered leader committed to creating safe, inclusive, and supportive environments where young people can thrive academically, socially, and emotionally.