CHERIDA WALLACE
Savannah,GA
Summary
Results-driven professional with expertise in warehouse operations and financial analysis. Diligent professional always ready for challenging work and reliable in completing quality work and following safety protocols.
Overview
22
22
years of professional experience
Work History
Warehouse Associate
Amazon
Pooler, USA
06.2025 - Current
- Achieved recognition as a top 7% performer, within 6 months of starting
- Associate Safety Leader, helping to ensure all safety procedures are being followed, while performing safety/quality/trailer audits and inspecting dock equipment
- Trained TDR associate, assisting with trailer docking and releasing once trailers have been confirmed
- Pick purchase orders to be shipped to distributing centers and stow inventory received for later shipment using Power Industrial Trucks, working at heights up to 45 feet
- Operate R/C forklift to efficiently load/unload trailers and transport pallets throughout the warehouse
- Use system RF scanners to locate confirm orders to be sent/received from distribution centers
Sr. Credit Collections Analyst
SNF, Inc.
Riceboro, USA
02.2025 - 05.2025
- Reduced accounts overdue by 20% within the first two weeks of employment, contributing to improved collection efforts
- Managed a key portfolio exceeding 100 million, overseeing water and sewage accounts for state, county, and city entities
- Reviewed and addressed credit hold orders, performing accounts receivable statement reconciliation and maintaining records to ensure accurate financial tracking
- Analyzed root causes of delinquencies and recommended comprehensive process changes to address recurring issues and improve collection efficiencies
- Hosted weekly finance meetings with departments to resolve and escalate customer issues and review top delinquent accounts, fostering cross-department collaboration
- Established payment plans for customers unable to pay outstanding balances in full, facilitating recovery of receivables and maintaining customer relationships
Sr. Accounts Receivable Specialist
Aptean
Alpharetta, USA
06.2022 - 08.2024
- Started with a portfolio of 1.5 million monthly and within 6 months I was handing a portfolio worth over 10 million and exceeding my monthly target of 6 million, bringing the 90+ down from 63% to 13%
- Established professional relationships with customers and conducted business-to-business collection calls to enhance payment recovery
- Performed accounts receivable statement reconciliation and maintained customer files
- Led weekly finance meetings with department leaders to address and escalate customer issues while monitoring service progress
- Collaborated with legal department and third-party collections to validate non-recoverable accounts for litigation
- Prepared/processed banking statements, credit card payments instructed how all other forms of payment can be submitted via our payment website
Sr. Customer Service Specialist
Assurant
Duluth, USA
05.2018 - 06.2022
- Conducted new hire training sessions on departmental p rocesses, ensuring comprehensive onboarding for new employeesadership
- Resolved loan level inquiries in hazard insurance, mortgage banking, and property loss through in-bound and outbound calls, enhancing customer satisfaction
- Conducted new hire training sessions on departmental processes, ensuring comprehensive onboarding for new employees
- Distributed monthly department newsletter with updated and refresher information on day-to-day functions, improving communication among team members
Lead Customer Service Associate/Cashier
Big Lots
Duluth, USA
12.2017 - 07.2019
- Managed and collaborated with the team to achieve sales goals through effective furniture sales strategies
- Greeted guests, provided product knowledge, and directed customers to merchandise inquiries to enhance shopping experience
- Facilitated training sessions for new hires to enhance their product knowledge and sales skills
- Assisted with recovery, markdowns, and sales displays while supporting opening and closing procedures
Lead Certified Dental Assistant
Assistance League of Santa Ana
Santa Ana, USA
01.2008 - 08.2017
- Prepared office for daily operations by starting machines, operatory/tray setup & preparing charts for doctors to review
- Chairside assisted the doctors with a variety of procedures performed on patients ranging in age, from 4 to 25
- Coordinated treatment plans among doctors, patients, and parents to ensure clear communication and understanding of treatment
- Instructed volunteers and externs on patient oral hygiene care and sterilization of instruments to maintain compliance and safety standards
- Handled front office duties including answering phones, preparing daily expense reports, billing, scheduling appointments and filing of patient charts
- Assisted with web marketing, creating/passing out flyers, networking with other offices and promoting discounted services to low income families
Administrative Assistant/Billing Specialist
Ryan Lee Publishing
Long Beach, USA
09.2004 - 12.2007
- Managed and maintained site accounts for over 10,000 clients in database, ensuring accurate records and accessibility
- Facilitated payment processing to streamline account reconciliation and improve cash flow via credit card and other forms of payment
- Prepared invoices, statements and letters to resolve past due amounts before closing accounts
- Updated accounts daily using Microsoft Office apps, closed accounts and assisted in correcting payment invoice issues
- Prepared weekly reports detailing status of all accounts, facilitating informed decision-making for account management
- Contacted customers with outstanding balances via phone/email and corresponded with the sales department to request payments from the customers
Education
AA - Business Administration
LONG BEACH CITY COLLEGE
Long Beach, CA06-2010
Certification - Dental Assisting
AMERICAN CAREER COLLEGE
Anaheim, CA08-2007
High School Diploma - Liberal Studies
WILSON HIGH SCHOOL
Long Beach, CA06-1999
Skills
- Warehouse Safety
- Loading Operations
- Material Handling
- Inventory Control
- Inventory Management
- A/R & Accounting/Collections
- Billing operations
- Account Statements/Invoices
- Customer issue escalation
- Team Collaboration
- Microsoft Office
- ERP/SAP & SaaS
- Expense Reports
Timeline
Warehouse Associate
Amazon
06.2025 - Current
Sr. Credit Collections Analyst
SNF, Inc.
02.2025 - 05.2025
Sr. Accounts Receivable Specialist
Aptean
06.2022 - 08.2024
Sr. Customer Service Specialist
Assurant
05.2018 - 06.2022
Lead Customer Service Associate/Cashier
Big Lots
12.2017 - 07.2019
Lead Certified Dental Assistant
Assistance League of Santa Ana
01.2008 - 08.2017
Administrative Assistant/Billing Specialist
Ryan Lee Publishing
09.2004 - 12.2007
AA - Business Administration
LONG BEACH CITY COLLEGE
Certification - Dental Assisting
AMERICAN CAREER COLLEGE
High School Diploma - Liberal Studies
WILSON HIGH SCHOOL