Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

CHERI & DONALD ZOUBI/WILKINS

Flagstaff,Arizona
CHERI & DONALD ZOUBI/WILKINS

Summary

Experienced UHNW Bilingual Estate Management Couple for 17+ years seeking a full- time contract live-in position with a long term commitment in year-round warm climates. Compassionate, reliable, & trustworthy individuals, looking to apply several years of experience & knowledge continually as a successful Estate Management Couple to ensure the Estate(s) run at a 5-star hotel level at all times. We have each carried the individual titles of Estate Staff throughout our career from Butler to Private Chef to Construction Manager, which we believe is what makes a successful & harmonious Estate Management Couple. We are very hands on, intuitive, need little to no direction, self-starters, can predict the needs of our Principals & are very attentive to details. Hosting & Hospitality are our strong points as well as all systems and maintenance knowledge for high-end villas and estates & we believe and ensure the Estate running like any Ritz-Carlton or Four Seasons Hotel standard requires.

Overview

13
years of professional experience

Work History

DMS Associates/David Schwarz

ESTATE MANAGEMENT COUPLE/PRIVATE CHEFS
10.2022 - 09.2023

Job overview

  • Primary point of contact for 14,000 sq ft residence in Miami Beach, FL and 10,000 sq ft residence in East Hampton, NY.
  • Performed daily and weekly inspections of property to ensure all systems and aesthetics are in optimal conditions at all times.
  • Coordinated and supported all aspects of maintenance and service on control and HVAC, lighting, and shade systems..
  • Oversaw current facility related systems to a higher level of operational ease and sophistication by integration with new technology processes.
  • Oversaw contractor process; proposals, project/plan design, project work/completion, relationship management, safety, etc.
  • Coordinated the protection, handling and care of Art and luxury finishes and accessories.
  • Ensured quality issues are identified and reported to the appropriate department and are rectified.
  • Facilitated building system upgrades which may include design, programming, testing, commissioning, operation, maintenance and repair.
  • Advised Principals on budget preparation, program changes, goal establishments and short/long range planning.
  • Daily walk through of home to ensure all systems are functioning properly.
  • Ensured household staff’s daily checklists are completed and submitted to the CFO.
  • Served as residence gatekeeper and oversaw security operations.
  • Greet principals of family and guests for each visit and provide appropriate hospitality and Private Chef Services.
  • Proactively prepared the residence prior to guests' and Principal arrival and procure all requested amenities.
  • Performed evaluation annually with each employee to ensure all tasks, workload and quality of work is monitored.
  • Coordinated staff schedules to ensure adequate coverage at all times based on needs.
  • Managed timekeeping system for staff and assist with basic Human Resources functions for domestic staff.
  • Assisted domestic staff with projects when necessary; creating a collaborative/team environment.
  • Responsible for the care & preservation of art, antiques, fine furnishings and other collections.
  • Reviewed, negotiated, and approved invoices for utilities and services provided by vendors on location.
  • Maintained accurate financial records, created residence budget and logged contractor services performed for accuracy.
  • Created and maintained household/operational manuals.
  • Set priorities for tasks on a daily, weekly, monthly, quarterly and annual basis.
  • Maintained file systems including those for household operations, warranty manuals, household equipment, invitations, entertainment logs, etc.
  • Oversaw and managed various contractors to ensure the property is neatly and properly maintained. This included landscape contractors, exterior lighting, pool maintenance, irrigation systems, AV/IT systems maintenance, security systems, pest control, HVAC and plumbing.
  • Tested appliances & home systems weekly. Verified security and integrity of property.
  • Assisted with event production for various social and private events (e.g., planning and preparation, working with local hotels for accommodations, coordinating amenities, ensuring flawless execution day of event, etc.)
  • Prepared breakfast, lunch, dinner, and snacks for family, guests, and staff.
  • Created menus that incorporate family preferences and feedback.
  • Purchased all groceries and kitchen supplies.
  • Maintained a healthy, safe, and clean kitchen environment, including cleaning of appliances.
  • Event menu planning and preparation; board meetings, fundraisers, parties, family dinners, etc.
  • Stocking, organization, and cleaning of refrigerators, walk-in coolers and freezer, and kitchen pantry.
  • Setting of table, both formal and casual.
  • Plating and serving meals.
  • Clearing table, loading dishwasher, and unloading dishwasher.

TAN ESTATE

ESTATE MANAGEMENT COUPLE/PRIVATE CHEFS
02.2020 - 05.2022

Job overview

  • Coordinated with International Staff/Accountants daily.
  • Managed staff of (2) Maids, (4) landscapers, (2) chefs & (4) International Nannies
  • Support for 4 babies and 4 nannies at any given time
  • Catered and Decorated during all events—including large grand scale events and holiday gatherings
  • Wardrobe Care and high end fabric care
  • Detail clean and maintain immaculate 7,000 sq ft estate/9,000 sq. ft estate at all times to 5-star Hotel standard.
  • Responsible for wine pairing with menu
  • White Glove service/butler service
  • Organized move from beginning to end from Beverly Hills to Rye, NY
  • Silver polishing/Brass and Copper polish
  • Artwork Care and Maintenance
  • Wardrobe Care & Maintenance
  • Smart Home/Tech Savvy
  • Private Security
  • Experienced International Freight Forwarder
  • Car shopping/purchaser
  • All aspects of housekeeping: daily cleaning, making beds, turn-down, laundress duties, dry-cleaning appointments.
  • Grocery shopping, shopping for all supplies.
  • Provide and create meals at different times of day for guests, family and babies based on their preferences and food intolerances.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Maintained constant balance and accounting of estate petty cash account.
  • Extensive experience with vendor management and contractors
  • Hands-on maintenance of home's interiors and exteriors – pressure washing, blowing leaves, window cleaning, managing landscape crews, skimming pool, seasonal plantings, and seasonal décor.
  • Assisted with vehicle and toy maintenance, cleaning, gassing, permits, insurance decals/tags, and detailing.
  • Maintained all stocks and supplies at each property.
  • Airport pick up and drop off as well as driver for personal events and appointments.
  • Ensuring estate is fully stocked and guest ready at all times.
  • Communicated clearly in writing and verbally.
  • Opening and closing property seasonally.
  • Ensured all electronics are functioning and updated. (Batteries for remotes etc.)
  • Ensured mechanical systems are maintained and documented schedule maintained.
  • Licenses/permits are up-to-date.
  • Calendar management for International and National Events and Tasks
  • Personal Shopping for Family and guests
  • New Home search/Guest Rental Search
  • Full Landscape care to fire code of 17.5 acre property in
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Compiled maintenance and repair requests for submission to state department and reached out to local contractors for bid proposals.
  • Promptly responded to Guest complaints and concerns for over 3 properties.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Scheduled outside contractors for major maintenance issues when client is out of residence.

HACIENDA LOS OLIVOS

HACIENDA MANAGEMENT COUPLE/PRIVATE CHEFS
01.2015 - 09.2019

Job overview

  • Managed large Villa in Mexico as a luxury rental property for celebrities and UHNW families
  • Ensured that all residences (4 stand-alone homes and 1 main home) are in top condition and well managed on a daily basis.
  • Managed existing facilities team and provided guidance, oversight, and support to provide excellent service to owners.
  • Manage complex scheduling and substantial turnaround for multiple on-property guests residences.
  • Oversaw network of third-party vendors; set clear expectations and built strong relationships with individual vendors and the vendor community.
  • Created and updated household manuals, policies, and maintenance schedules.
  • Assisted with organizing estate to be logical, well thought out, safe, and functional.
  • Managed pre-arrival through post-departure experience for owners and their guests.
  • Assisted with and/or personally conducted daily estate walk-throughs to ensure they are well-maintained and in top condition.
  • Promptly troubleshooted any problems, identifying the root cause of the potential problem and thinking critically to evaluate different solutions and assist owners to make a final decision.
  • Utilized ongoing feedback from owners to drive continuous improvement across systems and processes.
  • Fully responsible for overseeing and managing multiple household properties for owner.
  • Weekend availability via phone, in person and email for arrangements of activities and responses.
  • Occasionally lifted and carried items weighing up to 50 pounds.
  • Acted as a project manager for the owners for various initiatives related to the family estate.
  • Developed project timeline schedules and budgets.
  • Effectively negotiated terms and conditions with vendors to meet service expectations and ensure appropriate expense management.
  • Followed internal guidelines for vendor contracts and obtain internal approvals and signatures.
  • Oversaw day-to-day small to medium construction projects from conception to completion.
  • Reviewed all work in progress for contractual performance and quality.
  • Communicated proactively and effectively with owners, team members, and vendors.
  • Ongoing communication internally and externally to address issues with a mindset focused on solving problems and bringing cost-effective and optimal solutions to the owners
  • Prepared internal reports pertaining to job status and budget and presentation to the ownership
  • Yachting as Chief Stewardess/Lead Deckhand on a 44ft Catamaran in the Sea of Cortez
  • Extensive experience engineering solar systems and desalination systems
  • Detail cleaning, organizing household, complete all laundry and ironing, cleaning schedules/house manual integration
  • Private Chef services offered for the guests at their request and breakfast/lunch/dinner for Principals when they were in residence
  • Assisted during all events—including large grand scale events and holiday gatherings
  • Beachfront Home Maintenance extensive knowledge
  • Detail clean and maintain an immaculate estate at all times to a 5 star Hotel standard
  • Offered friendly and efficient service to Guests while handling challenging situations with ease.
  • Managed (4) maids and (2) landscapers
  • Farm animal care and maintenance
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Private Security for UHNW Guests and Principals
  • Guest Concierge and coordinator for outings and events at Guests request
  • Fine China care knowledge
  • Silver/brass and Linen care
  • Formal serving at private events and full butler duties when in service
  • Responsible for wine pairing with menu
  • Run various errands and ensure estate is fully stocked at all time
  • Vehicle maintenance and ensure all vehicles are properly cleaned, fueled and following specific maintenance plan
  • Learned and adapted quickly to new technology and software applications
  • Skilled at working independently and collaboratively in a team environment
  • Exercised leadership capabilities by successfully motivating and inspiring others

DALAT FAMILY

ESTATE MANAGEMENT COUPLE/PRIVATE CHEFS
05.2010 - 01.2015

Job overview

  • Estate Managers/Private Chefs of several large estates within Mr. Dalat's ownership in Orange County & fully responsible for all areas of the estate
  • Beachfront estate maintenance with extensive knowledge.
  • Coordinated with other staff to ensure all homes are property prepared for principals and/or guests arrival at all times
  • Managed and executed all events; maintain proper communication across all staff and departments surrounding event planning
  • Monitored restocking and household inventory
  • Restocked needed items for all households, including personal supplies
  • Maintained proper correspondence with Principals, Guests and Vendors.
  • Managed home related projects, researching, and liaising with vendors and coordinating all property/home related issues with Principal or Guests
  • Provided daily checklists for all household staff; manage housekeeping team and zones.
  • Managed all neighborhood, contractors, vendors, etc. relations.
  • General management and organization of residence, with attention to special projects as needed and per request.
  • Jet Ski maintenance and repair.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Audited files and reported issues requiring follow-up to Principal.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maintained constant balance and accounting of property petty cash account.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Wardrobe management and fine garment care
  • Detail cleaning, organizing household, complete all laundry and ironing; organize a cleaning manual for staff.
  • Private Chef services to Guests when requested.
  • Provided meal plans and cuisine at the request of the Principal.
  • Handled deliveries and oversaw maintenance personnel/vendors.
  • Assisted during all events—including large grand scale events, corporate events and holiday gatherings.
  • Cook/prepare menus and meals for family and guests as needed, including pairing wine with menus.
  • Responsible for inventory management and replenishing: all household needs, produce, etc..
  • Maintained a busy and ever-changing calendar with constant communication and follow-up.
  • Oversaw all elements of hospitality service within residences daily.
  • Personal shopping, running errands, and concierge work.
  • Managed additional household staff including contractors, housekeepers and other domestic staff.
  • Managed all vendor and contractor relationships including calendaring, accounts payable, project management, etc.
  • Oversight of additional aspects of management and organization, including closets, pantries, storage areas, etc.
  • General management and organization of residence, with attention to special projects as needed and per request.
  • Additional Estate Manager/Chef services and occasional Personal Assistant responsibilities as needed.

Education

College of Western Idaho- ZOUBI
Nampa, ID

Bachelor of Science from Culinary Arts
05.2008

University of Idaho- WILKINS
Moscow, ID

Bachelor of Science from Culinary Arts
1998

Skills

  • Construction Management
  • Forward runway thinkers
  • Detail-Oriented
  • Organized
  • Disciplined
  • Emotionally Intelligent
  • Specialize in organic cuisine
  • Equipment Replacement
  • Financing Coordination
  • Construction Project Oversight
  • 5 star Hospitality

Languages

Spanish
Native or Bilingual

Timeline

ESTATE MANAGEMENT COUPLE/PRIVATE CHEFS

DMS Associates/David Schwarz
10.2022 - 09.2023

ESTATE MANAGEMENT COUPLE/PRIVATE CHEFS

TAN ESTATE
02.2020 - 05.2022

HACIENDA MANAGEMENT COUPLE/PRIVATE CHEFS

HACIENDA LOS OLIVOS
01.2015 - 09.2019

ESTATE MANAGEMENT COUPLE/PRIVATE CHEFS

DALAT FAMILY
05.2010 - 01.2015

College of Western Idaho- ZOUBI

Bachelor of Science from Culinary Arts

University of Idaho- WILKINS

Bachelor of Science from Culinary Arts

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CHERI & DONALD ZOUBI/WILKINS