Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Quote
Interests
Work Preference
Affiliations
Software
Certification
Arts & Crafts
Timeline
Generic
Cherie Amoore

Cherie Amoore

Orlando,FL

Summary

Proven track record in enhancing customer satisfaction and team productivity, notably at DePalma. Excelled in relationship building and problem-solving, driving positive outcomes. Skilled in customer service and time management, consistently delivering results beyond expectations. Achieved significant improvements in client support and service delivery, leveraging strong communication and collaboration abilities.

Overview

10
10
years of professional experience

Work History

Sales Associate

DePalma
01.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.

Administrative Assistant

Hynes Construction
09.2019 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Mental Health Case Manager

Central Behavioral Health
04.2014 - 01.2016
  • Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
  • Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
  • Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
  • Increased client satisfaction with timely interventions and effective case management strategies.
  • Developed strong rapport with clients, building trust and enabling more effective case management interventions.
  • Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
  • Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
  • Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
  • Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
  • Collaborated with community organizations to enhance available mental health resources for clients in need.
  • Educated families about mental health conditions, helping them understand their loved one''s needs and supporting them throughout the treatment process.

Education

Diploma - High School

Upper Merion Area High School
King Of Prussia, PA

Bachelor Of Arts - Psychology

Hampton University
Hampton, VA
05.2006

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening Skills
  • Relationship Building
  • Outgoing Personality
  • Verbal/written communication
  • Flexible Schedule
  • Money Handling
  • Reliable and punctual

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Exceeded monthly quota [number] times.
  • Supervised team of 12 staff members.

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Interests

Walking

Running

Meditation

Affirmations

Believe in YOURSELF

Work Preference

Work Type

Part TimeContract WorkFull Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid time off

Affiliations

  • Political

Software

N/A

Certification

  • [Honors Society], Honors Society Association - 1999-2006

Arts & Crafts

Creating arts and crafts based on personal inspiration.

Timeline

Sales Associate

DePalma
01.2024 - 08.2024

Administrative Assistant

Hynes Construction
09.2019 - 12.2023

Mental Health Case Manager

Central Behavioral Health
04.2014 - 01.2016

Diploma - High School

Upper Merion Area High School

Bachelor Of Arts - Psychology

Hampton University

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Cherie Amoore