Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communication and interpersonal skills for providing superior customer service.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Higher Education Inside Sales Representative
Siemens Industry Software Inc
Wilsonville
06.2022 - 11.2023
Sales Representative for North America Serving Universities and Students with curriculum software
Answered customers' questions regarding products, prices, and availability
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
Managed friendly and professional customer interactions
Determined needs, delivered solutions, and overcame objections through consultative selling skills
Set up new accounts, establish customer credit and set up payment methods
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company
Collaborated with outside sales representatives, marketing, and other departments to generate leads and close sales
Developed strategic relationships with existing customers by learning preferences and managing regular communications
Attended meeting and sales events to learn latest developments and brainstorm new sales strategies
Prepared and submitted reports to keep management informed of sales activities and progress
Built relationships with customers and community to promote long term business growth
Contributed to team objectives in a fast-paced environment
Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Presented professional image consistent with company's brand values
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
Legal Entity Name Change Coordinator
Accra Solutions / Siemens Industry Software Inc
Wilsonville, OR
06.2021 - 01.2022
Initiated Customer Contact of Company Merger for North America territory
Presented pertinent details and legal documents supporting name change
Updated Vendor information
Detailed Spreadsheet of clients who had completed process
Provided detailed records to Sales Team
Partnered with business teams to understand needs and mitigate potential problems
Identified impacted parties, business partners and resources required for planned changes
Managed internal and external client-facing relationships through transitional periods.
Account Manager
PATES LLC
Lakemont, GA
01.2011 - 06.2021
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Facilitated client satisfaction and renewed customer relations to drive growth
Evaluated client needs and developed tailored solutions to increase positive customer ratings
Developed and implemented strategies to increase client retention
Monitored Endangered Species Act
State and Federal Pesticide Regulations Georgia and North Carolina.
Site Development II
City Of Portland Bureau Of Planning And Sustainability
Portland, OR
08.2004 - 07.2009
Maintained up-to-date inspection and audit records for improved reporting and analysis
Improved quality assurance procedures to minimize errors and increase effectiveness of inspections
Identified repair and upgrade requirements needed to meet safety and quality standards
Upheld codes and regulations governing materials, processes, and procedures Referenced Title 10, 17, and 24
Prepared reports detailing findings of inspections, investigations, and tests
Investigated complaints to remedy buildings, equipment and safety issues
Recorded inspection and test results on data sheets
Followed standard operating procedures for inspections and tests.
Commercial and Single Family Residence Inspection
Specialized Erosion Prevention and Sediment Control
Wetland Mitigation and inspections
Ensured Compliance with NEPA, Endangered Species Act,
Education
Bachelor of Science - Environmental Policy And Management
Kaplan University
Skills
Polished Professional
Outstanding Time Management & Organization Skills
Excellent Oral, Written Communication & Presentation Skills
Research, Analytical, Problem Solving
Attention to Detail
Conflict Resolution
Administrative Skills
Compliance / Enforcement of Policy Regulations
NEPA, Endangered Species Act, Clean Water Act, Land Use and Tree Preservation
Specialized in Erosion Prevention and Sediment Control, BMP's
Wetland Inspections
Commercial and Single Family Residence Inspections
Self-Starter
Team Player
Timeline
Higher Education Inside Sales Representative
Siemens Industry Software Inc
06.2022 - 11.2023
Legal Entity Name Change Coordinator
Accra Solutions / Siemens Industry Software Inc
06.2021 - 01.2022
Account Manager
PATES LLC
01.2011 - 06.2021
Site Development II
City Of Portland Bureau Of Planning And Sustainability
08.2004 - 07.2009
Bachelor of Science - Environmental Policy And Management
Kaplan University
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