Summary
Overview
Work History
Skills
Affiliations
Timeline
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Cherie Brown

Waialua,HI

Summary

Dynamic hospitality professional with a proven track record at Rajanee Thai and other esteemed venues, specializing in responsible alcohol service and elevating guest experiences through exceptional service and the aloha spirit. Expert in team support and cleanliness, consistently enhancing customer satisfaction and loyalty. Skilled in menu memorization and guest engagement, adept at training staff and managing operations to boost efficiency and profitability.

Overview

19
19
years of professional experience

Work History

Server/Bartender

Rajanee Thai
Haleiwa, Hawaii
04.2024 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Digital Utility

Entertainment Partners NCIS Hawaii
Honolulu, HI
07.2021 - Current
  • Kept work area clean, neat and well-stocked to maximize productivity
  • Completed daily maintenance tasks in record time to maximize productivity
  • Setting up cameras, monitors for directors and scrip writer
  • Efficiently and safely operate machines after checking changing daily work orders

Bartender

Turtle Bay Resort
Kahuku, HI
02.2014 - 12.2024
  • Serving of food and beverages
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Set up bar for operation, obtained cash bank and stocked service bar

Bartender/Manager

B's Bar And Grinds
12.2011 - 12.2024
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Over seeing front of the house employees
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment

Server/Bartender

Calypso Cafe
San Diego, CA
11.2008 - 12.2024
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Giving the guest great experience
  • Being efficient for a high volume restaurant
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods

Bartender

Davina's Cabo Grill
06.2008 - 12.2024
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Balancing out paperwork on a daily basis
  • Welcoming new and returning guests
  • Serving of food and beverages

Bartender

Breakers Bar & Grill
05.2007 - 12.2024
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Cash handling and work ending paper work

Bartender/Trainer

Ola Restaurant
02.2006 - 12.2024
  • Set up glassware, liquor and other necessary supplies for special events
  • Training of new employees
  • Hosting private events
  • Upselling of wine and beer

Bartender/Supervisor of Operations

604 Clubhouse
Wahiawa, HI
03.2023 - 04.2024
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Planned and coordinated special events to boost customer numbers and profits.

Skills

  • Responsible Alcohol Service
  • Menu Memorization
  • Great customer service
  • Always having the aloha spirit
  • Team member support
  • Cleanliness standards
  • Guest engagement

Affiliations

I enjoy outdoor activities, i am a ocean lover, a avid canoe paddler, surfer, fisherman,and Stand Up Paddling.

Timeline

Server/Bartender

Rajanee Thai
04.2024 - Current

Bartender/Supervisor of Operations

604 Clubhouse
03.2023 - 04.2024

Digital Utility

Entertainment Partners NCIS Hawaii
07.2021 - Current

Bartender

Turtle Bay Resort
02.2014 - 12.2024

Bartender/Manager

B's Bar And Grinds
12.2011 - 12.2024

Server/Bartender

Calypso Cafe
11.2008 - 12.2024

Bartender

Davina's Cabo Grill
06.2008 - 12.2024

Bartender

Breakers Bar & Grill
05.2007 - 12.2024

Bartender/Trainer

Ola Restaurant
02.2006 - 12.2024

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Cherie Brown