Cherie Carpenter
Zephyrhills,FL
Summary
Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Imaging Support Representative Front Desk
Simpson Breast Center Advent Health
03.2023 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Performed front desk scheduling and registration task , and checked patients' insurance eligibility to improve billing accuracy.
- Supported diagnostic accuracy through proper documentation of patient information and medical history in electronic medical records.
- Collaborated with my medical team members to provide seamless patient care throughout the imaging process.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Assisted in escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Assisted in the development of support policies, procedures, and guidelines to ensure consistency across the organization.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Powershared images to other facilities as well as using Powershare to push images to Pacs also to request prior imaging for our new patients .
- Worked in Vyne to collect orders as well as reports of prior imaging for patients
- I worked with Pacs daily to move images to Powershare
- Registered all patients in for their screening mammograms , diagnostic mammograms as well as Biopsies.
- Scanned in all the orders and insurance into Epic while registering the patients.
- Always provided great patient care with all the patients
- Answered phones and scheduled patients for biopsies , diagnostic mammograms and screenings.
- Printed the schedule daily for the next day in Omni Care.
- Obtained orders for the patients test before their appointments from their PCP or specialty doctors office.
- Burned the patients images onto disk and printed reports for their exams.
- Completed prior request from vyne.
- Created New Patient charts when necessary.
- Performed patient call backs and scheduling when further testing was needed for Diagnostic imaging as well as Biopsies.
- Used Epic daily can navigate with no issues.
- Developed knowledge base articles for common issues, reducing ticket volume and increasing self-help resources.
- Developed and maintained relationships with customers to enhance patient satisfaction.
Imaging Assistant
AdventHealth Health Radiology
03.2022 - 03.2023
- Reduced wait times for patients by swiftly transporting them to and from the imaging department when needed.
- Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
- Delivered compassionate care while assisting patients with special needs or mobility limitations during imaging procedures.
- Demonstrated adaptability in adjusting to changing workload demands while maintaining a high level of professionalism at all times.
- Assisted in the training and orientation of new staff members, contributing to a smooth onboarding process within the department.
- Supported patients by assisting with dressing, undressing and [Type] tasks to improve testing experience.
- Provided excellent customer service by addressing patients'' questions and concerns in a timely, empathetic manner.
- Assisted radiologists in obtaining high-quality images by positioning patients accurately and effectively.
- Attended [Type] and [Type] continuing education courses to improve technical and testing operations knowledge.
- Improved patient comfort by efficiently preparing patients for imaging procedures.
- Taking the patients to their oimaging exams in a timely manner
- Always made the patient comfortable while transferring them to their wheel chair or bed to exams safely.
- Maintained a conversation with each patient on a personable level all patients complemented my abilties and my compassion for each individual person.
- Assisted in bringing down ICU patients in critical conditions with oxygen and more than 5 IV'S
- Helped each radiologist in transferring the patients from the bed to the imaging table with a slide board or from chair to imaging table .
Machine Operator Technician
Soth East Bottling (Refreshco)
01.2020 - 02.2022
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Addressed mechanical issues proactively through detailed root cause analysis, resulting in improved machine performance and reliability.
- Kept detailed production records and identified hold-ups.
- Coordinated with other departments such as Quality Control and Maintenance for seamless workflow management.
- Enhanced production efficiency by maintaining and troubleshooting machinery to minimize downtime.
- Improved workplace safety by conducting thorough inspections of equipment and adhering to established safety protocols.
- Reduced material waste by monitoring supply levels and making necessary adjustments during production runs.
- Developed standard operating procedures for various machines, leading to increased consistency across all shifts.
- Increased overall output by optimizing machine operation through careful monitoring and timely adjustments.
- Streamlined maintenance processes, resulting in reduced equipment downtime and increased productivity.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Conducted routine preventive maintenance tasks that led to fewer unexpected breakdowns.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Operated Production Lines ran several machines mainly the bottling machine that was non stop running had to watch every single function at every moment at a very fast pace. I had to climb up and down the machine to refill it very precisely or it would all collapse. Had to document every single tray i added and work the computer that ran it as i watched every bottle.
Education
Medical Assisting - Medical Assistant
Everest College Fort Worth
Fort Worth, TX Beach Street 11.2008
GED -
Magnolia GED School
Fort Worth, TX01.2008
Skills
- Remote Support
- Organization
- Microsoft Office
- Call center experience
- Escalation Handling
- Documentation
- Hardware troubleshooting
- Dispute Resolution
- Social Media
- Live chat support
- Email support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Technical support expertise
- Customer service expertise
- Office Administration
- Training and mentoring
- Flexible Schedule
- Customer service understanding
- Documentation skills
- Work Planning and Prioritization
- Professional Networking
- Decisive Decision-Making
- Industry Expertise
- Organizational Skills
- Microsoft Windows and Office
- Attention to Detail
- Active Listening
- Computer Diagnostics
- Customer service expert
- Interpersonal Skills
- Quality Assurance
- Highly Professional
- Call Management
- Tracking and Documentation
- Patient care and support
- Registration and front desk organization
- Scheduling and appointment setting
- Great employee and patient relationsips
- Vyne
- Epic
- Powershare
- Medical recors ( burning CD's and pring reports)
- Online Chat Support
- Filing
- Machine repairs and operator
- Attention to detail
- Patient lifting and transport
- Patient satisfaction
- Data entering
- Handled all calls and screenings, transferring, and answering appropriately, timely and efficient manner
- Offered all patients promp assistance while coordinating the patients appointment as well as after care if needed
- Pre authorization medical treatment and provide patients wth information about co pays
- Grettings welcoming and directing each patient
- resistance to stress
- Empathy and understanding of each patients situation
- problem solving
- Reliability
- Technology proficient
Spending time with my son and my family, going to the beach , fishing , yard work, animal rescues
I spend my free time cleaning and doing yard work. The rest of our time we love to go to the movies, going fishing, riding 4 wheelers, me my husband father and son love going to the park to watch the squirrels and frogs as well as walking the walking trail. Afterwards we always go for ice cream at Jeramiahs italian ice.
We love to go vacations on the water and camping !
Allot of evenings we all make dinner together watch movies and tend to our cats, dogs and horses. then of course its home work time.
Timeline
Imaging Support Representative Front Desk
Simpson Breast Center Advent Health
03.2023 - Current
Imaging Assistant
AdventHealth Health Radiology
03.2022 - 03.2023
Machine Operator Technician
Soth East Bottling (Refreshco)
01.2020 - 02.2022
Medical Assisting - Medical Assistant
Everest College Fort Worth
GED -
Magnolia GED School
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