Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherie Chase

Abingdon,MD

Summary

Dedicated care professional offering and demonstrated expertise in patient support developed over 17 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Committed to supporting patients ,families, staff and management. Responsible team player always willing to assume additional responsibility to ease family,patients and stafff burdens. Expertise in patient care, clerical care and scheduling. Service-oriented and resourceful with in-depth clinical and clerical skills with assessment training. Organized in keeping supplies stocked and equipment sterilized for use. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure advancement. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Patient Care Clerical Tech,US,Schedule Coordinator

UM Upper Chesapeake Medical Center
03.2010 - Current
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Collected and transported specimens to prepare for lab testing.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs, finger sticks., as well as weight and recording intake and outtake information. reported results to staff nurse or physician, noting changes from prior measurements.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations when needed.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, chemo therapy and etc.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Take care of comfort/palliative care patients as well as families.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered high-quality care to patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes..
  • Sits with patients for safty observation for 1-1 for sucide, pscyhologial needs or other saftey needs.
  • Updates Patient communication boards when or as directed.
  • Enhances patients and thier families experience with courteous and compassionate intercations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completes post discharge patient call backs.
  • Ensures schedules are accurate for Nurse manager approval.
  • Performed various administrative tasks by filing, copying /scanning and faxing documents. Daily to Hicuitiy for Telementry strips
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted and interacted with patients to provide information, answer questions and assist
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Anticipated and prepares for new admissions, transfers and discharges as directed by the RN per protocol.
  • Prepare for patient referrals and transfer requests to other hospitals and locations.
  • Contact all in house consults. Notifies office or through Tiger Connect.
  • Trouble shoot and complete Restraint audits.
  • Set schedules for nurse, PCT's and secretary staff by planning and designating shifts and hours to balance out staffing.
  • Troubleshot production problems, machinery malfunctions and staff shortages.
  • Maintained accurate records and handled purchase orders.
  • Handle all ordering of supplies for the entire unit and staff.
  • Place work orders for items for repair and replaced throughout the unit.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Flagged potential issues by monitoring timelines.
  • Prepared and maintained comprehensive production reports such as critical reports, hand hygiene, CHG bathing, I/Os, etc to highlight production developments for management and leadership review.
  • Attend secretary, staff scheduling, patient experience.meetings as well as othe meetings.
  • Assist in all cleircal support functions. (Excel, Word, Epic, Kronos, etc.)
  • Maintains and distributes monthly reports for schedules, holiday request, weekend callouts, latenesses, etc to manager.
  • Advises manager of all issues withon our unit that may need to be addressed or that has been resolved to avoid errors and safety. Introduce and orient new team memebers.
  • Assist Unit manager and other departments when need. Maintains confidentiality of patients, staff , leadership and the hospital.
  • Serves on committees, task forces, process action teams, and/or work groups on a voluntary or askes basis as reqeusted.
  • Demonstrates self-directed learning behaviours to maintain and improve abilities.

Hospice Tech

Seasons Hospice
07.2009 - 02.2012
  • Delivered high-quality care to end of life patients in home, assistant living, nursing homes and hospital facilities.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Facilitated personal hygiene management, feeding and ambulation if able,
  • Complete mouth care, massage hands and feet. "Touch for Seasons"
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Documented patient information and care activities in electronic health record.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking. if able
  • Changed linens in rooms, keeping spaces fresh and clean for patients and families satisfaction.
  • Educated patients and families on proper care and treatment to facilitate successful home care for end of life. Complete care to sit with patients to have families have respite time.
  • Notify nurse for meet up with patients to complete admissions and all post mortem care.
  • Support family during time of need for death visits.


Hospice Certified Nursing Assistant

Harford Hospice/Upperchesapeake Hospice
03.2005 - 07.2009
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Documented care actions by completing records and logs in medical software system.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking if able.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented patient information and care activities in electronic health record.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Delivered high-quality care to end of life patients in homes, facilities and hospital facility.
  • Assist and complete end of life all post mortem care. Support families.

Education

High School Diploma -

Edgewood Senior High
Edgewood Maryland
05.1986

Skills

  • Customer Service
  • Administrative Supervision
  • Time Management
  • Verbal and Written Communication
  • Medical Terminology
  • Patient Rapport
  • Healthcare Operations
  • Quality Assurance
  • Organizational Skills
  • Knowledge of Kronos
  • Knowledge of Epic
  • Knowledge of API
  • Knowledge of Meditech
  • Knowledge of Excel
  • Knowledge of Word
  • Knowledge of Powerpoint
  • Patient Care and Monitoring
  • Patient Assessments
  • Multi-Line Telephone Systems
  • Professional Relationships
  • Patient Records Management
  • Educational Materials
  • Healthcare System Navigation
  • Critical Thinking Skills
  • Process Improvement
  • Switchboard Operations
  • Multitasking Abilities
  • Professional Bedside Manner
  • Strategic Planning
  • Medical Instrument Sterilization
  • Attention to Detail
  • 50 WPM Typing Speed
  • Satisfaction Assessment and Tracking
  • Improve Patient Care
  • Reliability and Dedication
  • Health Information Access Management
  • Prepare Reports
  • Spreadsheet Tracking
  • Educate Patients
  • Clerical and Filing Support
  • Forms and Spreadsheet Creation
  • Punctual and Hardworking
  • Medical Filing
  • Office Supplies and Inventory
  • Organization and Time Management
  • Scheduling
  • Documentation
  • Outbound Calling

Timeline

Patient Care Clerical Tech,US,Schedule Coordinator

UM Upper Chesapeake Medical Center
03.2010 - Current

Hospice Tech

Seasons Hospice
07.2009 - 02.2012

Hospice Certified Nursing Assistant

Harford Hospice/Upperchesapeake Hospice
03.2005 - 07.2009

High School Diploma -

Edgewood Senior High

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Cherie Chase