Cherie Dages
Las Vegas,NV
Summary
Self-motivated, results-oriented professional with 20+ years’ experience in customer service and relationship building. Committed to a high level of ethical standards, accuracy, and attention to detail.
Skilled production professional equipped to enhance efficiency and streamline operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in coordinating schedules, managing equipment, and supporting production teams. Known for reliability, problem-solving abilities, and keen eye for detail.
Dependable Production Assistant with successful track record handling multiple responsibilities. Hardworking professional eager to pitch in and help, including escorting actors to trailers, building sets and photographing locations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Assistant
Mortgage Solutions Financial
- Prepare detailed daily reports for the branch. Communicate with borrowers regarding conditions and loan status. Managed company leads and initiated drip campaigns.
Set-up Specialist
Sierra Pacific Mortgage Co., Inc.
- Set up a minimum of 25 new files per day and maintained records.
Administrative Assistant
Sierra Pacific Mortgage Company
08.2024 - 12.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Member Experience Agent
Mountain America Credit Union
03.2024 - 08.2024
- Responsible for helping Members with all customer service related duties. Taking calls from Members and 3rd party inquires. Assisted with Fraud claims, both filing claims and replacing cards. I was able to apply my extensive Customer Service background to provide the highest level of Service.
- Worked Remotely
Customer Service Representative
Foundever - Sitel
06.2023 - 01.2024
- Worked the Credit Card campaign for USAA Customer assistance with account questions, disputes and payments. Fraud claims assisted customers with filing. Took both incoming calls and outbound calls. Assisted with troubleshooting and account resolutions. Responded to security alerts for customers.
Production Assistant/Loan Officer
PRMG
06.2022 - 01.2023
- Assisted Loan Officers with gathering documentation for loan files. Spoke to borrowers directly to give status of loan and informed them of any outstanding conditions needed to get the loan file into underwriting for final approval.
Co-Owner/Office Manager
Millennium Glass and Mirror LLC
02.2016 - 08.2021
- Handled all day-to-day Operations, including scheduling and payroll each week. Scheduling jobs, communicating with essential customers daily. Facilitated all accounting through QuickBooks, sent out invoices and collected all accounts receivable.
Office Manager/QE
Eagle Home Mortgage
05.2013 - 01.2015
- Established a local retail branch in the Las Vegas market. Recruited experienced loan officers and team members. Assisted with processing loans from initial application to funding. Introduced and implemented new policies and procedures.
Branch Manager
Stearns Lending, Inc.
12.2009 - 01.2012
- Supervised wholesale, retail, and correspondent lending Collaborated with corporate to implement new procedures. Oversaw underwriting, operations, and sales. Lead the new branch from 0 volume to one of the top 5 lenders in Clark County in market share in less than 9 mo.
- Oversaw loan process from origination through closing to check that every client received exemplary service.
- Identified key objectives to re-establish long term plans to meet goals.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
- Spearheaded our new branch to be one of the top 5 lenders in Clark County, NV in market share in less than 9 mo.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
Education
General business studies
Saddleback College
Mission Viejo, CaliforniaSkills
- Microsoft Office (Excel, Word, and PowerPoint)
- Google Suite
- Type 40 WPM
- Team collaboration
- Meeting deadlines
- Production support
- Production workflow
- Verbal and written communication
- Administrative support
Certification
NMLS # 221898
Timeline
Administrative Assistant
Sierra Pacific Mortgage Company
08.2024 - 12.2024
Member Experience Agent
Mountain America Credit Union
03.2024 - 08.2024
Customer Service Representative
Foundever - Sitel
06.2023 - 01.2024
Production Assistant/Loan Officer
PRMG
06.2022 - 01.2023
Co-Owner/Office Manager
Millennium Glass and Mirror LLC
02.2016 - 08.2021
Office Manager/QE
Eagle Home Mortgage
05.2013 - 01.2015
Branch Manager
Stearns Lending, Inc.
12.2009 - 01.2012
Production Assistant
Mortgage Solutions Financial
Set-up Specialist
Sierra Pacific Mortgage Co., Inc.
General business studies
Saddleback College
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