Cherie Danh
San Diego,CA
Summary
Experienced administrative and customer service professional with over 10 years of experience in fast-paced environments, including healthcare, telecommunications, and retail. Skilled in multi-line phone systems, scheduling, data entry, and front desk operations. Known for strong organizational skills, adaptability, and a commitment to delivering excellent service.
Overview
16
16
years of professional experience
Work History
Call Processing Representative
San Ysidro Health
San Ysidro, USA
09.2022 - Current
- Schedule medical appointments and provide general information about healthcare services.
- Assist patients by identifying needs and directing them to appropriate departments.
- Maintain professionalism and confidentiality while handling sensitive patient information.
- Support front office operations and contribute to efficient patient flow.
Call Center Representative
Spectrum Communications
San Diego, USA
07.2017 - 02.2022
- Handled high-volume inbound calls, scheduled technician visits, and resolved service issues.
- Provide technical support for cable and internet services, including troubleshooting hardware.
- Delivered excellent customer service and maintained detailed call records.
Sales Associate / Customer Service
Walmart
Chula Vista, USA
06.2012 - 08.2014
- Assisted customers with locating products and answered inquiries.
- Managed inventory and maintained store cleanliness and organization.
- Operated POS systems and handled various payment methods including cash, credit, debit, and EBT.
Sales Associate / Customer Service
Subway Sandwiches
San Diego, USA
01.2010 - 02.2012
- Prepared food and maintained compliance with health and safety regulations.
- Managed inventory and restocked supplies.
- Handled customer transactions and maintained a clean and organized environment.
Skills
- Administrative support and office management, medical scheduling and front desk operations, multi-line phone systems and call routing, data entry and records management, customer service and complaint resolution, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Time Management & Prioritization
- HIPAA compliance and medical terminology
- Technical Support & Troubleshooting
- Inventory & Supply Management
- Cash Handling & POS Systems
- Communication & Interpersonal Skills
Timeline
Call Processing Representative
San Ysidro Health
09.2022 - Current
Call Center Representative
Spectrum Communications
07.2017 - 02.2022
Sales Associate / Customer Service
Walmart
06.2012 - 08.2014
Sales Associate / Customer Service
Subway Sandwiches
01.2010 - 02.2012