Cherie Davis
Dallas
Summary
I want to continue to further my customer service skills into a variety of lines of business. (Healthcare, Telecommunications, Insurance, Education) I seek remote or work from home customer service position.
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Healthcare Member Services Representative
Conduent
07.2025 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
SEO Specialist/remote
Appen Global
07.2018 - 12.2021
- Appen Global
- Customer service online
- Submitted work tickets regarding platform issues
- Detailed monitoring of work content for errors and proofreading documents
Customer Service Representative
Cards Direct
09.2014 - 12.2014
- Provided stellar customer service via phone
- Responded to emails and online chat
- Proof orders for accuracy, and troubleshoot issues
Member Services Representative
US Now LLC
10.2005 - 12.2006
- US Now
- Handled large volume of inbound called pertaining to Health & Welfare Benefits
- Verified and added dependents to insurance plans, also initiated enrollment for new members
- Responded to inquiries via online chat, email or voicemail. Handled escalation situations regarding coverage and payment.
Education
Associate's Degree - Psychology
El Centro College
TXHigh School Diploma - undefined
North Dallas High School
Dallas, TXSkills
- Systematically organized
- Strong focus on accuracy
- Cross-platform proficiency
- CRM software proficiency
- Experienced with MS Office applications
- Inbound and outbound call handling
- Typing speed of 35 wpm
- Client assistance
- Client engagement
- Database management
- Effective organization
- Effective complaint resolution
Certification
03/2022 American Deaf Culture University of Houston
Timeline
Healthcare Member Services Representative
Conduent
07.2025 - Current
SEO Specialist/remote
Appen Global
07.2018 - 12.2021
Customer Service Representative
Cards Direct
09.2014 - 12.2014
Member Services Representative
US Now LLC
10.2005 - 12.2006
High School Diploma - undefined
North Dallas High School
Associate's Degree - Psychology
El Centro College
Additional Information
Completed 7 years as a virtual learning coach and autism advocate at Texas Virtual Academy at Hallsville