Cherie Domingue
Patterson,LA
Summary
Proven multitasker and team player, excelled in high-pressure environments at Don Jose Mexican Restaurant, seamlessly managing guest experiences with warmth and efficiency. Skilled in POS operations and conflict resolution, I significantly enhanced customer satisfaction and dining flow. My assertive approach and dedication to cleanliness and hygiene standards have consistently improved service quality and team cohesion.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Don Jose Mexican Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Server
Tampicos
01.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Cash Handling
- Assertiveness
- Handling Complaints
- Judgment and Decision Making
- POS system operations
- Restaurant layout knowledge
- Social Perceptiveness
- Server Support
- Company Policy Compliance
- Wait List Management
- Hospitality best practices
- Guest Greeting and Seating
- Customer-Oriented
- Reliable and Trustworthy
- Team Player
- Warm and Friendly
Timeline
Restaurant Hostess
Don Jose Mexican Restaurant
01.2024 - Current
Server
Tampicos
01.2022 - 11.2023
Similar Profiles
Margarita OlveraMargarita Olvera
Server/Cashier Helper at El Toro De Don Jose Mexican RestaurantServer/Cashier Helper at El Toro De Don Jose Mexican Restaurant
Brizeida AlvaradoBrizeida Alvarado
Host/Restaurant Waiter at Don Jose Mexican RestaurantHost/Restaurant Waiter at Don Jose Mexican Restaurant
Bradley SchmidtBradley Schmidt
Server / Busser / Host / Cashier at Don Jose Mexican RestaurantServer / Busser / Host / Cashier at Don Jose Mexican Restaurant
Joselyn FrazierJoselyn Frazier
Assistant Manager at Don Jose Mexican RestaurantAssistant Manager at Don Jose Mexican Restaurant
Rylee HoughtonRylee Houghton
Certified Medical Assistant at Southern ENT AssociatesCertified Medical Assistant at Southern ENT Associates