Cherie Donnelly

• Coordinated with the officer election process
• Ensured proper procedures were followed for officer elections
• Coordinated preparation for new officer orientations
• Planned chapter-sponsored leadership events
• Served as a liaison with college and community officials to facilitate service on campus and in the community
• Assisted the advisor with inviting eligible students to be accepted for membership
• Coordinated preparations for information meetings for eligible students

• Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
• Promoted confidentiality and discretion when handling sensitive client information, always adhering to legal and ethical guidelines.
• Assisted attorneys with case preparation and legal research, resulting in positive outcomes for clients.
• Increased accuracy of document preparation by diligently proofreading and revising materials before submission to the attorney or client.
• Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
• Enhanced client satisfaction by efficiently managing legal documents and correspondence.
• Managed multiple real estate closings simultaneously, ensuring timely completion of necessary tasks.
• Monitored closing statements closely to safeguard against discrepancies or errors throughout the transaction process.
• Provided exceptional customer service when addressing questions from both buyers and sellers concerning their respective transactions.
• Supported attorney-client relationships through clear communication and prompt response to inquiries, fostering trust and professionalism.
• Facilitated successful real estate transactions by preparing, reviewing, and finalizing relevant paperwork.

• Maintained document control system and updated work instructions, procedures, and associated databases.
• Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
• Collaborated across departments and levels of management to gain agreement on procedural documentation.
• Enhanced data accuracy by performing regular audits on documentation and records.
• Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
• Streamlined document control processes by managing efficient organization and filing systems.
• Supported successful audits through meticulous maintenance of accurate records and thorough preparation of required materials.
• Managed training courses, setup, and maintenance for document control systems.
• Collaborated with cross-functional teams to identify potential hazards, leading to safer work environments for all staff members.
• Conducted routine safety audits to identify areas for improvement and implemented corrective actions accordingly.
• Ensured compliance with OSHA regulations by meticulously maintaining accurate records of incidents, inspections, and corrective actions.
• Increased awareness of health and safety practices through regular communication channels such as newsletters, bulletin boards, and company intranet updates.
• Maintained accurate records of purchases, pricing, and documentation for audit purposes.
• Tracked delivery status for outstanding purchase orders, providing updates to relevant departments as needed.
• Verified accuracy of bills of lading, contracts, and purchase requests.
• Maintained tidy, organized, and safe work area to comply with cleanliness standards.
• Regularly reviewed invoices and double-checked orders.
• Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
• Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Managed customer inquiries and complaints in polite and professional manner.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

• Maintained confidentiality of sensitive information discreetly, always maintaining strict confidentiality as required by company policy or legal regulations.
• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Maintained inventory of office supplies and placed orders for necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through calendar management, scheduling meetings, taking meeting minutes, and preparing crucial documents.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Addressed IT issues by coordinating with tech support, minimizing downtime, and maintaining operational efficiency.
• Assisted coworkers and staff members with special tasks daily.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Used company software and databases to maintain accurate and up-to-date documentation of patient records in accordance with HIPAA regulations, along with records of services performed and patient condition.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

• Upheld the highest standards of integrity and ethical conduct in all Medicaid billing activities, ensuring compliance with state regulations and organizational policies.
• Adhered to strict confidentiality guidelines when handling sensitive financial information, ensuring full compliance with company policies and legal regulations.
• Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
• Worked closely with the accounting department to ensure timely and accurate posting of client payments.
• Optimized data entry processes by utilizing software tools designed specifically for Medicaid billing purposes.
• Enhanced billing accuracy by diligently reviewing Medicaid claims and identifying discrepancies.
• Verified postings, figures and documents for mathematical accuracy, proper coding and correct entry.
• Reduced claim denials by proactively addressing potential issues before submission.
• Conducted comprehensive research to resolve complex billing issues, securing proper payment for services rendered.
• Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.

• Monitored outstanding balances regularly and initiated collections efforts when necessary.
• Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
• Executed billing tasks and recorded information in company databases.
• Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.
• Verified accuracy of billing data and corrected discrepancies.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
• Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
• Supported management in preparing financial reports related to utility billing activities for decision-making purposes.

• Answered phone calls and responded to inquiries from customers and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Managed and maintained a well-organized filing system of both electronic and paper-based systems to keep essential documents and information easily accessible and organized.
• Managed calendars, scheduled appointments, and coordinated meetings for staff members.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to the appropriate department.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information within the human resources database.
• Organized new employee orientation schedules for new hires.
• Assisted in payroll processing to ensure the timely delivery of paychecks to all employees.
• Filed paperwork, sorted, and delivered mail, and maintained office organization.

• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit, and took messages for healthcare staff to maximize team productivity.
• Prepared admissions charts and scanned records, documented updates to patient information in medical charts while maintaining HIPAA compliance, protecting the confidentiality of records.
• Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions. Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital's system.
• Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
• Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
• Arranged discharges and patient transportation.
• Received and routed laboratory results to correct clinical staff members.

• Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
• Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
• Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
• Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
• Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
• Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
• Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
• Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Rotated merchandise and displays to feature new products and promotions.
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