I am a quick learner and dynamic individual with adept skills in customer service and interpersonal who has over 10 years of experience working as an assistant/receptionist. Motivated, energetic, ambitious and passionate about maintaining well balanced and encouraging environment. Certified in First Aid and CPR.
Overview
16
16
years of professional experience
Work History
Assistant Director
YMCA Early Learning Center
12.2023 - Current
Created and updated records and files to maintain document compliance.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Trained and mentored new employees on industry practices and business operations.
Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Mentored new teachers through observation, feedback, and professional development opportunities.
Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Developed strong relationships with community partners to enhance educational opportunities for students.
Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
Designed individualized learning plans tailored to each student''s unique needs and goals.
Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Tutor
Cherie's Tutoring Service
01.2019 - Current
Helped students review and understand previous lessons to make connection with new lesson.
Assisted students in finding useful study methods to enhance academic performance.
Met with students to clarify and review concepts taught in class and solve specific problems.
Worked closely with students to help develop math and essay writing skills.
Utilized positive reinforcement techniques to encourage and motivate students.
Designed comfortable tutoring environment conducive to learning.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Created and implemented individual lesson plans based on student learning styles.
Conducted study exercises to help student pass class exam or improve scores on standardized tests.
Utilized listening and questioning strategies to diagnose student needs and monitor progress.
Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
Preschool Teacher
SouthPoint Church
03.2022 - 12.2023
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Taught children foundational skills in colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Implemented hands-on, play-based strategies for experiential learning.
Developed professional relationships with parents, teachers, directors and therapists.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Met with parents to discuss child behavior and academic progress.
Created and implemented developmentally appropriate curriculum addressing learning styles.
Administered and documented results of student assessments.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Engaged with children on individual basis to build positive, trusting relationships.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Read stories to children and taught painting, drawing and crafts.
Built and strengthened positive relationships with students, parents and teaching staff.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Preschool Teacher
First Presbyterian Church
06.2022 - 07.2023
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Implemented hands-on, play-based strategies for experiential learning.
Taught children foundational skills in colors, shapes and letters.
Established indoor and outdoor safe play environments for toddler-age children.
Instructional Assistant
Oak Grove Elementary School
05.2015 - 07.2020
Provided classroom support throughout planned instruction and individual lessons.
Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Delivered instruction individually or in small groups with support from instructor.
Worked one-on-one with special needs students to help navigate through school challenges.
Monitored students in class, hallways and cafeteria to enforce school rules.
Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Graded assignments and tests and documented results into filing systems.
Complied with instructor-developed IEPs and made informed recommendations for adjustments.
Cleaned and organized classrooms, materials and supplies.
Organized student performance and enrichment activities to facilitate learning.
Distributed classroom materials, pencils, paper and art materials.
Distributed textbooks, workbooks, papers and pencils to students.
Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Conducted special assessments and tutoring sessions to support individual student needs.
Tutored students in course material to improve comprehension.
Notified instructors of errors or problems with assignments.
Explained class procedures, lab policies and important dates.
Graded exams, assignments and essays and recorded grades.
Assisted faculty members or staff with student conferences.
Proctored examinations and monitored for cheating.
Set up and assisted with audiovisual equipment operation.
Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
Scheduled teaching observations to receive supervisor feedback about teaching performance.
Assistant
Keller Williams
03.2014 - 04.2015
Served as contact person and source of information to maintain good communication with clients.
Answered incoming calls and recorded accurate messages.
Gathered and sorted data for inclusion in reports and files.
Checked stock to determine inventory levels and maintain office supply products.
Executed record filing systems to improve document management and organization.
Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Used scheduling software to delegate resources and manage calendars.
Maintained positive working relationship with fellow staff and management.
Maintained front desk to provide positive first impression.
Received and distributed mail, letters and packages.
Assisted organizational efforts by filing, entering data and answering phones.
Handled incoming calls and directed callers to appropriate department or employee.
Greeted guests and vendors to assist in navigating space.
Answered phones and routed voicemails to respective employees.
Broke down boxes for garbage and recycling.
Assisted with set up for social events and food deliveries.
Offered reception coverage to relieve staff during absences or breaks.
Preschool Coordinator
Hearthland Church
09.2008 - 07.2013
Monitored classes to verify conformance with facility policies and optimal safety standards.
Responded to classroom emergencies and helped handle medical, emotional and behavioral concerns.
Backed up childcare providers with resources and support to successfully manage classroom environments.
Trained childcare providers in instructional approaches to help young children develop foundational learning concepts.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Trained, managed and motivated employees to promote professional skill development.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Monitored student progress and assisted students and teachers with resolving problems.
Education
High School Diploma -
Southaven High School
Southaven, MS
05.1989
Skills
Compliance
Creative Thinking
Innovative Teaching Methods
Learning Environment Structures
Skills Development
Personalized Learning Plans
Computer Skills
Team Collaboration
Mail Distribution
Operations Support
Fast Learner
Office Administration
Event Planning
File and Record Keeping
Schedule and Calendar Management
Mail Sorting and Distribution
Administrative Support
Positive and Professional
Time Management
Coordination
Timeline
Assistant Director
YMCA Early Learning Center
12.2023 - Current
Preschool Teacher
First Presbyterian Church
06.2022 - 07.2023
Preschool Teacher
SouthPoint Church
03.2022 - 12.2023
Tutor
Cherie's Tutoring Service
01.2019 - Current
Instructional Assistant
Oak Grove Elementary School
05.2015 - 07.2020
Assistant
Keller Williams
03.2014 - 04.2015
Preschool Coordinator
Hearthland Church
09.2008 - 07.2013
High School Diploma -
Southaven High School
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