Cherie Gray
Business Owner
Phoenix,AZ
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
20
20
years of professional experience
Work History
Business Owner/Operator
Gamer Girl HQ
Phoenix, AZ
01.2022 - Current
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Made financial and logistics decisions in best interest of company.
- Developed and implemented business strategies to increase profitability and market share.
- Took care of escalated customer concerns to increase satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved company's quality and productivity by streamlining systems and processes.
- Kept up-to-date on regulatory changes affecting business operations.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Implemented successful business strategies to increase revenue and target new markets.
Account Manager
A Touch Of Elegance Hair Stylist
Phoenix, AZ
01.2019 - Current
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Negotiated contracts and closed agreements to maximize profits.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Presented product features and advantages to potential customers during sales meetings.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Chat Support Specialist
Sutherland Global
Phoenix, AZ
06.2023 - 10.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Followed up with customers after providing assistance to ensure satisfaction levels were met.
- Promoted available products and services to customers during service, account management and order calls.
- Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
- Maintained understanding of company computer software, products and services.
- Updated knowledge base regularly based on latest industry trends and changes in products.
- Strengthened customer retention by offering discount options.
- Collaborated proactively with team members across different locations globally.
Licensed Insurance Agent
Independent Contractor - Self Employed
Phoenix, AZ
09.2018 - 10.2022
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Offered policy guidance and management to promote asset protection.
- Researched insurance plans to find good options for clients' needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
Education
Associate of Applied Science - Business Administration And Management
Everest University Online - Tampa
Seffner, FL10-2013
Skills
- Marketing Campaign Development
- Contract Negotiation
- Human Resources
- Marketing Expertise
- Inventory Control
- Sales Tactics
- Sales Strategy
- Operations Management
- Customer Service
- Business Administration
- Attention to Detail
- Issue Resolution
- Business Marketing
- Driven and Determined
- Professional Networking
- Social Media Marketing
- Start-Up Operations
- Work Planning and Prioritization
Websites
- https://www.linkedin.com/in/thedevileatschocolate/
- https://www.linkedin.com/in/thedevileatschocolate/
- https://www.pinterest.com/gamergirlhq77/
- https://www.facebook.com/gamergirlhq/
- https://www.instagram.com/gamergirlhq77/
- https://twitter.com/gamergirlhq77
- https://gamergirlhq.smugmug.com
- https://biglivezsmallspaces.my.canva.site/gamergirlhq
References
References available upon request.
Timeline
Chat Support Specialist
Sutherland Global
06.2023 - 10.2023
Business Owner/Operator
Gamer Girl HQ
01.2022 - Current
Account Manager
A Touch Of Elegance Hair Stylist
01.2019 - Current
Licensed Insurance Agent
Independent Contractor - Self Employed
09.2018 - 10.2022
Associate of Applied Science - Business Administration And Management
Everest University Online - Tampa
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