Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cherie J Pannell

Rex,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Owner and Teacher

Dynamite's Playhouse
Rex, Georgia
01.2022 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed lesson plans and activities to engage children in learning.
  • Supervised children during meal times, playtime, and other activities.
  • Organized parent-teacher conferences to discuss student progress.
  • Adapted teaching methods based on individual student needs.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Observed children to record development.

Package Handler

FED EX
Ellenwood, GA
06.2023 - 01.2024
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Assisted in training new employees on package handling processes.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Disposed of debris and hazardous materials properly to avoid contamination.

Business Development Representative

Terry Cullen Southlake Chevrolet
Morrow, GA
11.2017 - 06.2020
  • Made at least 120 activities and over 100 calls a day
  • Conducted outreach activities, such as cold calling, emailing and attending networking events.
  • Researched target accounts to build a pipeline of qualified leads.
  • Maintained up-to-date records of customer interactions and communications.
  • Provided regular updates on progress towards meeting monthly targets.
  • Responded quickly to inquiries from potential customers via phone or email.
  • Collaborated with team to forecast based on sales and product profitability.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Scheduled meetings with clients and partners and provided updates or meeting changes.
  • Managed client database to maintain accurate information.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Generated consistent leads, developed pipelines and closed over 150 car sales per year.

Associate Package Handler

Universal Linc Consolidation Dock
Conley, GA
09.2017 - 11.2017
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Outbound Associate Packer 2

Thred-Up
Duluth, GA
10.2016 - 08.2017
  • Picked over 100uph, determined quality of items for orders, packed over 75uph for orders daily, trained for inbound position mannequin stylist.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Debt Collections Agent

Debt Loss Solutions
Lithonia, GA
10.2015 - 10.2016
  • Handled high influx of calls for reconciliation and collection of delinquent accounts, negotiated and enforced collection campaigns, achieved a 70% recovery rate.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Prepared reports summarizing collection activity for management review.
  • Participated in training sessions related to new technologies used by the company's collections department.

Customer Service Associate

Walmart
Lithonia, GA
11.2011 - 09.2015
  • Processed returns and exchanges, processed POS transactions, answered questions about merchandise and store policies.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

P.E. Teacher

K.I.P Academy
Lithonia, GA
  • Organized activities promoting physical activity, developed motor skills, adjusted curricula for children with disabilities.
  • Conducted assessments of student performance levels and provided feedback on areas for improvement.
  • Created lesson plans that incorporated health topics such as nutrition and injury prevention into physical activity lessons.
  • Encouraged positive behavior through praise and constructive criticism when necessary.
  • Maintained accurate records of student attendance at all physical education classes.
  • Adhered to applicable fitness program standards and benchmarks.

Education

Major in Civil Engineering -

Claflin University
05.2008

HS Diploma -

Lithonia High School
05.2006

Skills

  • Decision-Making
  • Materials Handling Safety
  • Data Entry
  • Product Knowledge
  • Call Center Operations
  • CRM Software
  • Early Childhood Development
  • Cleaning and sanitizing
  • First aid and CPR
  • Staff training and motivation
  • Securely handled personal and confidential information

References

Available upon request

Timeline

Package Handler

FED EX
06.2023 - 01.2024

Owner and Teacher

Dynamite's Playhouse
01.2022 - Current

Business Development Representative

Terry Cullen Southlake Chevrolet
11.2017 - 06.2020

Associate Package Handler

Universal Linc Consolidation Dock
09.2017 - 11.2017

Outbound Associate Packer 2

Thred-Up
10.2016 - 08.2017

Debt Collections Agent

Debt Loss Solutions
10.2015 - 10.2016

Customer Service Associate

Walmart
11.2011 - 09.2015

P.E. Teacher

K.I.P Academy

Major in Civil Engineering -

Claflin University

HS Diploma -

Lithonia High School

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Cherie J Pannell