CHERIE MENCHACA
Maple Valley,WA
Summary
Detail-oriented Product Management and Business Analysis professional with a strong focus on data-driven decision-making and user experience. Demonstrates proven expertise in gathering and analyzing insights to inform product strategies, enhance customer experiences, and drive cross-functional collaboration. Enthusiastic about technology, media, and streaming services, possessing a keen understanding of market trends and regulatory frameworks. Committed to leveraging analytical skills in a dynamic entry-level role while consistently delivering quality results through effective communication and teamwork.
Overview
21
21
years of professional experience
Work History
Associate Banker
Chase Bank
Tukwila, WA
02.2023 - Current
- Boosted customer contentment by 20% through customized client engagements and resolution management.
- Optimized operational workflows through collaboration with upper management.
- Evaluated customer survey reports to provide actionable insights for decision-making.
- Collaborated with diverse teams to streamline procedures and boost efficiency.
Scrum Master
Flutter iOS- Open-Source
Auburn , WA
01.2023 - 12.2023
- Facilitated interdisciplinary meetings to maintain team coherence on essential milestones.
- Created strategies for allocating resources, achieving a 25% decrease in scheduling delays.
- Designed Jira dashboards to present actionable, data-driven analytics.
- Designed and updated real-time Tableau dashboards to enhance data visibility.
- Coordinated cross-departmental meetings to explore strategic solutions.
- Promoted transparency, respect, commitment, courage, focus and openness.
Project Management
Green River Development
Auburn, WA
09.2022 - 12.2022
- Managed timelines by steering pivotal project discussions, enabling on-schedule and cost-effective outcomes by 30%.
- Designed and implemented strategic protocols to enhance event planning efficiency.
- Oversaw cross-departmental coordination to enhance logistical efficiency.
- Facilitated execution of activities essential to technology implementation projects.
- Supported project management tasks, including planning, execution, and monitoring.
Customer Care Supervisor
First Hawaiian Bank
Honoluu, HI
12.2003 - 04.2019
- Supervised daily operations of a high-volume customer care center, achieving a 95% client satisfaction rate
- Spearheaded client meeting and event logistics, consistently delivering exceptional service experiences
- Improved service efficiency by 30% through developing and refining operational workflows
- Directed enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
- Collaborated with other departments to resolve complex problems quickly for customers.
Education
Bachelor of Science - Applied Science
Green River College
06-2023
Skills
- Candidate & Client Relationship
- Meeting Scheduling & Coordination
- Operational Workflow Optimization
- Advanced Excel
- SQL
- Data Visualization
- Time Management
- Deadline Adherence
- Stakeholder Communication
- Collaboration
- Leadership
- Reporting
- Data Analysis
- Team Collaboration
- Communication
Timeline
Associate Banker
Chase Bank
02.2023 - Current
Scrum Master
Flutter iOS- Open-Source
01.2023 - 12.2023
Project Management
Green River Development
09.2022 - 12.2022
Customer Care Supervisor
First Hawaiian Bank
12.2003 - 04.2019
Bachelor of Science - Applied Science
Green River College
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