Cherie Morfin
West Jordan,Utah
Summary
Experienced Seller Accountability Specialist with a background in identifying listing circumvention and other seller risk indicators. Skilled at conducting detailed risk assessments, identifying potential fraud, and sanctioning accordingly. Strengths include strong analytical skills, effective communication, attention to detail, critical thinking abilities, and leading by example.
Overview
6
6
years of professional experience
Work History
Seller Performance Specialist
Walmart Seller Performance
09.2022 - Current
- Work appeal cases for seller suspensions
- Catalog integrity reviews coming from BPO agents for suspensions
- Work Seller Accountability cases
- Business escalations
- Jiras to scrub sellers’ catalogs for Circumvention/Offensive items/non-compliant items
- Monitor Slack channel to assist new hires with questions and suspensions
- Create Jiras daily that are coming from SRO
- Assist with training new agents
- Updates to SOP’s
Rights Owner
Walmart Trust & Safety Rights Owner
03.2021 - 09.2022
- Handle the removal of Intellectual Property claims
- Work item appeal cases
- Work a weekly rotation for Escalations, JIRA, IP Invest mailbox, BVR, VOC
- Currently working in the Brand Portal reviewing incoming Brand Portal applications
- Respond to the emails coming in from the BP mailbox
Vetting Specialist
Walmart Trust & Safety Vetting
09.2020 - 03.2021
- Reviewed incoming applications from Marketplace sellers
- Worked item and appeal cases
Support Specialist
Walmart Partner Support - SAM Team
03.2020 - 09.2020
- Responded to seller support cases
- Handled chats with sellers
Customer Resolutions Specialist
Walmart Customer Resolutions Tier 2
10.2018 - 03.2020
- Inbound Phone support for Walmart orders
- Troubleshoot and resolve customer issues related to orders
- De-escalated highly escalated calls
- Navigate multiple systems and databases to research issues
Education
Diploma -
Cyprus High School
Magna, Utah01.1997
Skills
- ATOM
- Editorial
- Salesforce
- Imperium
- Seller Center
- ServiceNow
- Complex Problem-solving
- Documentation skills
Timeline
Seller Performance Specialist
Walmart Seller Performance
09.2022 - Current
Rights Owner
Walmart Trust & Safety Rights Owner
03.2021 - 09.2022
Vetting Specialist
Walmart Trust & Safety Vetting
09.2020 - 03.2021
Support Specialist
Walmart Partner Support - SAM Team
03.2020 - 09.2020
Customer Resolutions Specialist
Walmart Customer Resolutions Tier 2
10.2018 - 03.2020
Diploma -
Cyprus High School
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