Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cherie Noble

Chehalis,WA

Summary

Results driven Medical Biller with over 15 years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.

Overview

16
16
years of professional experience

Work History

Front Office Coordinator

Freeborn Wellness
Centralia, WA
05.2023 - Current
  • Developed strong relationships with customers to ensure satisfaction with services provided.
  • Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
  • Scheduled appointments for clients and visitors.
  • Maintained accurate records of all incoming and outgoing correspondence.
  • Updated customer contact information in database systems.
  • Provided administrative support to front office team members.
  • Greeted and welcomed guests upon arrival.
  • Resolved customer complaints or answered customers' questions.
  • Took initiative to resolve customer complaints quickly and efficiently.
  • Prepared invoices, letters, memos, and other documents as required by management.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Assisted with filing paperwork both electronically and manually.
  • Managed front desk operations during shifts worked.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Verified accuracy of information before entering it into the database system.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Maintained general office organization and cleanliness.
  • Responded to customer inquiries via telephone or email in a professional manner.

Physical Therapy Billing Specialist & Manger

Olympia Physical Therapy & Ind
Tumwater, WA
01.2008 - 05.2023
  • Developed strong relationships with customers to ensure satisfaction with services provided.
  • Scheduled appointments for clients and visitors.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Assisted in developing strategies for improving collections processes.
  • Assisted with year-end closing tasks including preparing journal entries.
  • Leveraged integrated billing software to submit accurate claims.
  • Investigated incorrect billings and processed refunds as necessary.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Answered customer inquiries regarding billings, payments, account status.
  • Executed account updates and noted account information in company data systems.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Tracked changes in legislation that could affect billing procedures.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Maintained historical records by microfilming and filing documents.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Submitted claims to insurance companies.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reconciled financial accounts using TurboPT software.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Developed strong professional rapport with vendors and clients.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.

Education

High School Diploma -

Lake Chelan High School
Chelan, WA
06-1985

Skills

  • Calendar Management
  • Filing
  • Front Office Management
  • Meeting Scheduling
  • Appointment Confirmation
  • Call Routing
  • Filing Understanding
  • Customer Service
  • Customer Service Expertise
  • Problem-Solving Capabilities
  • Information Protection
  • Patient Relations
  • Document Management
  • Process Improvement
  • Office Management
  • PPO Expert
  • Mail Sorting
  • Office Organization
  • Insurance Verification
  • Basic Accounting
  • Correspondence Typing
  • Scheduling Appointments
  • Schedule Coordination
  • File Organization

References

References available upon request.

Timeline

Front Office Coordinator

Freeborn Wellness
05.2023 - Current

Physical Therapy Billing Specialist & Manger

Olympia Physical Therapy & Ind
01.2008 - 05.2023

High School Diploma -

Lake Chelan High School

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Cherie Noble