Cherie O. Mierz
Kent,USA
Summary
Professional educator skilled in fostering engaging and inclusive learning environments. Strong background in curriculum development, classroom management, and student assessment. Highly collaborative, dependable, and adaptable to evolving educational needs. Expert in language instruction with passion for nurturing student growth and academic success.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Customer Service Agent
ALASKA AIRLINES-SEATAC AIRPORT
Seattle, WA
05.2025 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed boarding processes, ensuring timely departures and passenger satisfaction.
- Assisted team members with training on customer interaction protocols and systems.
- Trained new employees on procedures, fostering a collaborative work environment.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
English Teacher
Department of Education
Pasig City, Philippines
07.2015 - 06.2022
- Designed engaging lesson plans tailored to varied student needs.
- Taught English Language Arts with focus on writing and analysis.
- Integrated educational tech tools into daily instruction.
- Maintained positive, well-managed classroom environments.
CaseStack Logistics
Mandaluyong, Philippines
06.2014 - 07.2015
- Monitor and track shipments, resolve delivery issues, and communicate updates or delays to customers.
- Maintain accurate records of orders, inventory, and shipping documentation, including customs requirements.
- Support continuous improvement of logistics workflows while ensuring compliance with policies and regulations.
- Manage customer orders using ERP/order management systems, ensuring accuracy and timely processing.
- Coordinate with internal teams and logistics partners to ensure efficient order fulfillment and delivery.
IBM Solutions
Pasig City, Philippines
08.2011 - 07.2015
- Assisted customers with product inquiries, pricing, and issue resolution.
- Processed refunds, exchanges, and escalations to improve customer experience.
- Collaborated with cross-functional teams to enhance service delivery.
Recruiter Analyst
Accenture
Quezon City, Philippines
07.2010 - 07.2011
- Screened resumes, conducted candidate interviews, and managed applicant tracking systems.
- Provided guidance on job roles, compensation, and benefits to applicants.
- Attended career fairs to build talent pipelines.
Collections Specialist
Convergys Philippines
Pasig City, Philippines
01.2008 - 01.2010
- Assisted customers with account inquiries, payments, and dispute resolution.
- Processed refunds and managed escalations effectively.
Education
PSW Certificate -
Anderson College
Toronto, CANADA01-2023
Master of Arts - Master of Arts in English Language Teaching
PUP
Manila12-2019
Bachelor of Education - English
Rizal Technological University
01-2008
Skills
- Curriculum & Lesson Planning
- Classroom & Behavior Management
- Student Assessment & Feedback
- Literary Analysis & Writing Instruction
- Educational Technology (Zoom, Google Classroom)
- Reading & Literacy Programs
- Stakeholder Communication
- Differentiated Instruction
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Accomplishments
- Author of “Sociolinguistic Factors and Language Learning Attitudes: Their relationship to Interpersonal Skills,” 2019
Certification
- Licensed Professional Teacher (Philippines)
- Licensed Personal Support Worker (PSW)
AFFILIATIONS & HONORS
Member, Philippine Teachers Association – Ontario, Essay Contest Winner, Anderson College, Outstanding Graduate Nominee (CCO), PUP Alumni Member
Languages
English
Full Professional
Timeline
Customer Service Agent
ALASKA AIRLINES-SEATAC AIRPORT
05.2025 - Current
English Teacher
Department of Education
07.2015 - 06.2022
CaseStack Logistics
06.2014 - 07.2015
IBM Solutions
08.2011 - 07.2015
Recruiter Analyst
Accenture
07.2010 - 07.2011
Collections Specialist
Convergys Philippines
01.2008 - 01.2010
Bachelor of Education - English
Rizal Technological University
PSW Certificate -
Anderson College
Master of Arts - Master of Arts in English Language Teaching
PUP