Cherie Pecoraro
2555 Oak St, Franklin Park,IL
Summary
Detail-oriented Assistant with a proven track record in supporting company leaders and enhancing team productivity. Demonstrates expertise in managing complex schedules, coordinating projects, and delivering exceptional administrative support. Known for analyzing priorities and executing tasks with professionalism and sound judgment. Excels in fast-paced environments while working autonomously to meet demanding objectives.
Overview
39
39
years of professional experience
Work History
Sales, Administrative Assistant
Hyatt Regency Chicago
Chicago, IL
04.2023 - Current
- Compile weekly and monthly sales data for management review.
- Draft sales agreements for client approval.
- Handle diverse assignments in Envision Sales.
- Generate comprehensive expense summaries.
- Replenish office inventory on a regular basis.
- Offer support to colleagues, fostering a collaborative team environment.
- Effectively manage time to ensure timely task completion.
- Direct phone inquiries to appropriate departments.
Assistant
American Airlines
Chicago, IL
10.2021 - 04.2023
- Collaborated effectively with colleagues and supervisors.
- Oversaw daily operations of the reception area.
- Coordinated support to enhance daily office operations.
- Scheduled maintenance to ensure operational printers and copiers functioned efficiently.
- Reviewed and approved vendor invoices in Coupa.
- Facilitated effective interdepartmental communication.
- Managed executive expense reporting through Concur.
- Evaluated and determined eligibility of customer Status Match requests in SalesHub.
- Compiled weekly reports for KeyStar services.
- Maintained full inventory in promo closet.
- Ensured timely shipping of event materials.
- Scheduled and managed food and drink logistics for meetings.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives
- Ensured precise tracking of all employee leave periods.
- Distributed tickets to account managers and customers in partnership with Chicago sports teams.
- Ordered food for corporate suite at Chicago Bears games.
- Recorded game attendance data in TM2.
Executive Assistant, Managing Director
American Airlines
Rosemont, IL
09.2017 - 11.2021
- Facilitated communications by forwarding emails, transferring calls, and filing documents
- Managed the reception area, including greeting visitors, responding to telephone and in-person requests for information
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Revised and maintained master calendar for the Managing Director of Central Division Global Sales, to coordinate meetings across multiple time zones
- Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars
- Managed and tracked expenses to meet company budget requirements
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Coordinated multiple schedules using online calendaring system
- Compiled meeting agendas and supportive materials ahead of meetings
- Ordered catering or restaurant delivery to offer food and beverages to meeting attendees
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Executive Assistant
American Airlines
Rosemont, IL
01.2017 - 02.2017
- Dispersed incoming mail to correct recipients throughout the office
- Organized files, faxed reports and scanned documents
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Received and screened a high volume of internal and external communications, including email and mail
- Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information
- Managed the day- to-day calendar for the head of Central Division Global Sales and Canada
- Created
- PowerPoint presentations used for business development.
Administrative Assistant
Follett Corporation
Westchester, IL
12.2016 - 01.2017
- Maintained an up-to-date department organizational chart
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Created daily and weekly reports
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Executive Assistant
CompTIA
Downers Grove, IL
08.2008 - 10.2015
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Planned meetings and prepared conference rooms
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed the day-to-day calendar for the departments Sr Vice
- President
- Properly routed agreements, contracts and invoices through the signature process
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Designed PowerPoint presentations for monthly all staff meetings and meetings with top-level executives
- Arranged appropriate travel, visas, agendas, necessary contacts for two executive staff and reconciled their expense reports
- Scheduled Council Member meetings and assisted with meeting materials and agendas
- Collaborated with other administrative team members, human resources and the finance department on special projects and events
- Distributed all incoming and outgoing mail
- Prepared shipments for the team via UPS and FedEx
- Wrote and distributed meeting minutes to appropriate individuals.
Representative, Membership Support
CompTIA
Downers Grove, IL
06.2007 - 08.2008
- Coordinated all department functions for team of 40 employees
- Standardized department filing system to increase efficiency
- Improved communication efficiency as primary liaison between departments
- Planned travel arrangements for Director of department
- Planned meetings and prepared conference rooms
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
Receptionist
CompTIA
Downers Grove, IL
06.2003 - 06.2007
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Supplied key cards and building access to employees and visitors
- Dispersed incoming mail to correct recipients throughout the office
- Received and distributed faxes and mail in a timely manner.
Call Center Representative/Operations Representative/Airport Representative
Apple Vacations
Elk Grove Village, IL
02.2002 - 06.2003
- Created and booked reservations with Travel Agents calling in to the call center
- Addressed customer service inquiries in a timely and accurate fashion
- Provided accurate and appropriate information in response to customer inquiries
- Properly directed inbound calls in phone queues to improve call flow
- Developed effective relationships with all call center departments through clear communication
- Direct contact for hotel personnel
- Announced flight status updates and information about gate changes
- Processed reservations, coordinated stand-bys and monitored cabin availability
- Addressed passenger concerns about flight delays
- Demonstrated mastery of customer service call script within specified time frames
- Always maintained up-to-date records.
Visa Representative
United Airlines Credit Union
Des Plaines, IL
04.1998 - 01.2002
- Verified that information in the computer system was up-to-date and accurate
- Created new accounts and closed accounts
- Identified and resolved system and account issues
- Compiled statistical information for special reports
- Provided excellent customer service to members calling in with questions or concerns.
Teller/Financial Service Representative
Leyden Credit Union
Franklin Park, IL
07.1985 - 04.1998
- Processed customer deposits and withdrawals in a timely manner
- Balanced the vault
- Accepted daily money deliveries
- Logged and processed night drop deposits
- Accepted and processed loan applications
- Prepared loan documents for execution.
Education
High School Diploma - General Studies
East Leyden High School
Skills
- Skilled in Microsoft Office Applications
- Experienced with Oracle Expense Management
- Effective Schedule Coordination
- SharePoint Proficiency
- Detail-Oriented Meeting Organizer
- Willing to learn new skills and systems
- Self-Motivated Professional
- Reliable Team Supporter
Timeline
Sales, Administrative Assistant
Hyatt Regency Chicago
04.2023 - Current
Assistant
American Airlines
10.2021 - 04.2023
Executive Assistant, Managing Director
American Airlines
09.2017 - 11.2021
Executive Assistant
American Airlines
01.2017 - 02.2017
Administrative Assistant
Follett Corporation
12.2016 - 01.2017
Executive Assistant
CompTIA
08.2008 - 10.2015
Representative, Membership Support
CompTIA
06.2007 - 08.2008
Receptionist
CompTIA
06.2003 - 06.2007
Call Center Representative/Operations Representative/Airport Representative
Apple Vacations
02.2002 - 06.2003
Visa Representative
United Airlines Credit Union
04.1998 - 01.2002
Teller/Financial Service Representative
Leyden Credit Union
07.1985 - 04.1998
High School Diploma - General Studies
East Leyden High School
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