Summary
Work History
Education
Skills
Accomplishments
Timeline
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Cherie Poor

Cherie Poor

Lewiston ,CA

Summary

Accomplished Supervisor at Comcast and Member Service Representative at Golden 1, adept in customer service and document processing. Leveraged strong leadership and relationship-building skills to enhance team productivity and customer satisfaction. Expert in implementing efficient workflows and resolving conflicts, significantly reducing employee turnover and fostering a culture of excellence.

Work History

Member Service Representative

Golden 1
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Resolved customer issues through thorough dispute investigation.

Supervisor

Comcast
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Education

Shasta High School
Redding, CA

Skills

  • Customer service
  • Call center experience
  • Document processing
  • Microsoft office
  • Data entry
  • Work prioritization
  • Relationship building
  • Financial transactions
  • Customer support

Accomplishments

  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved time management which led to higher ratings from customers.
  • Collaborated with team of 20 in the development of technology.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Member Service Representative

Golden 1

Supervisor

Comcast

Shasta High School

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Cherie Poor