Cherie Reid
Summerville,SC
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
DialAmerica
11.2022 - 02.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Described product highlights and benefits to help guide purchasing decisions.
- Emphasized product specifications to meet customer needs.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Verified delivery schedules and processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Verified delivery schedules and processes
- Managed over a 100 calls per day
Activity Coordinator
South Carolina Department Of Juvenile Justice
04.2022 - 11.2022
- Coastal Evaluation Center
- Creates and plans activities, outings, and events while in secure setting
- Maintained and ordered supplies for activities.
- Planned and oversaw implementation of special facility activities and trips.
- Developed and implemented themes and activities for children between ages of 13 and 18.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created and maintained detailed reports of daily, weekly and monthly operations
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation
Cashier
McDonald's
07.2018 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs
- Worked closely with shift manager to solve problems and handle customer concerns
Call Center Representative
Claflin University
10.2018 - 12.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Engaged in learning and development opportunities to promote continued performance improvement.
Education
Bachelor of Arts - Criminal Justice, Humanities
Claflin University
400 Magnolia St. Orangeburg, SC 2911504.2021
Bachelor of Arts - Criminal Justice
Claflin University
Orangeburg, SC04.2021
Skills
- Organizational Skills
- Flexibility
- Problem Solving Skills
- Communication Skills
- Account Management
- POS Systems
- Information Updates
- Product Knowledge
- Scripting
- Micro-Strategizing
- Salesmanship
- Teamwork and Collaboration
Timeline
Customer Sales Representative
DialAmerica
11.2022 - 02.2023
Activity Coordinator
South Carolina Department Of Juvenile Justice
04.2022 - 11.2022
Call Center Representative
Claflin University
10.2018 - 12.2018
Cashier
McDonald's
07.2018 - 01.2020
Bachelor of Arts - Criminal Justice, Humanities
Claflin University
Bachelor of Arts - Criminal Justice
Claflin University
Similar Profiles
Ricardo HernandezRicardo Hernandez
Call Center Agent at DialAmericaCall Center Agent at DialAmerica
Cynthia RamirezCynthia Ramirez
BCBS Member Service Advocate at DialAmericaBCBS Member Service Advocate at DialAmerica
Robin LeighRobin Leigh
Coach at DialAmericaCoach at DialAmerica
Anissa StrongAnissa Strong
Customer Service Representative at DialAmericaCustomer Service Representative at DialAmerica
Kelly ClaytonKelly Clayton
Electrical Project Engineer at JW AluminumElectrical Project Engineer at JW Aluminum