Cherie Roberts

• Regulatory Compliance (USDA, HACCP, State & Local Codes)
  Ensure audit readiness and food safety while sustaining uninterrupted operations supporting multi-million-dollar meal service activity. Maintained 100% "Commendable" ratings on federal and state audits (NSLP, SBP, CACFP) by implementing rigorous HACCP safety protocols and staff training.
• Stakeholder & Campus Partnerships
  Partner with campus administrators to align and increase program visibility, and drive participation across core meal programs.
• Meal Participation Growth

Support high-volume meal service driving, Increasing student

meal participation through targeted marketing campaigns by

aligning staffing, service flow, and campus collaboration

strategies with campus administrators

• K–12 Nutrition Program Management
  Direct daily operations across the National School Lunch Program, School Breakfast Program, Afterschool Snack Program, and Supper Program, supporting multimillion dollar business while ensuring consistent execution across multiple campuses.
• KPI & Data-Driven Decision Making
  Utilize KPI dashboards, meal count data, and revenue/expense trend analysis to stabilize month-over-month performance and protect operating margins.
• Multi-Site Leadership & Staff Development
  Lead and develop multi-site teams while maintaining labor costs at ~23% of revenue, significantly below standard operational benchmarks without compromising service quality or compliance.

• Managed full P&L responsibility for high-volume restaurant operations
• Increased annual sales by $100K and improved bottom-line profit by $89K through operational efficiencies and labor control
• Developed and promoted associate managers, co-managers, and general managers, strengthening leadership succession
• Improved customer service metrics through structured training and accountability. Led training for new product rollouts to ensure consistent execution

• Oversaw daily operations for multiple locations, including leadership of six sites during interim district assignment
• Turned around underperforming units through operational controls and team development
• Managed corporate catering events, overseeing planning, execution, and client satisfaction
• Maintained operational consistency and financial performance across all assigned locations