Cherie Rogers
Crosby
Summary
Dynamic Inside Sales Representative and Sales Support Associate at MRC Global, adept in customer relationship management and order management. Leveraged product knowledge and exceptional customer service to significantly enhance customer satisfaction and drive revenue growth. Excelled in cultivating partnerships and resolving issues, demonstrating meticulous attention to detail and a goal-oriented approach.
Overview
2
2
years of professional experience
Work History
Inside Sales Representative
MRC Global
La Porte
02.2023 - Current
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Consulted with customers to aid selection and purchase of products that met needs.
- Researched customer needs and preferences to identify opportunities for new business.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Followed up on pending orders and inquiries in a timely manner.
Sales Support Associate
MRC Global
La Porte
02.2023 - Current
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
- Entered information into system to update status reports.
- Prepared shipping documents such as bills of lading and manifests using computer software programs.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Monitored daily operations within the warehouse environment ensuring compliance with safety regulations.
- Managed movement of materials and product through production.
- Verified purchase orders, invoices and packing slips for correctness.
- Traced missing material and shipments through vendor and customer communications.
- Resolved discrepancies between customer orders and actual shipments received.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Assisted in preparing freight estimates based on weight, volume, destination points.
- Contacted suppliers to verify shipment details.
- Maintained a detailed database of all shipments, deliveries, and returns.
Education
High School Diploma -
Roseville High School
Roseville, CA06-2000
Skills
- Order management
- Attention to detail
- Product knowledge
- Sales and negotiation
- Organized and meticulous
- Goal setting
- Email and phone etiquette
- Excellent time management
- Customer relationship management
- Exceptional customer service
- Issue resolution
- Driven
- Data entry
- Customer service
Timeline
Inside Sales Representative
MRC Global
02.2023 - Current
Sales Support Associate
MRC Global
02.2023 - Current
High School Diploma -
Roseville High School
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