Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherie Rogers

Crosby,TX

Summary

Dynamic professional with a proven track record at MRC Global, excelling in inventory control and project management. Expert in SAP software, I consistently achieved over 90% customer satisfaction while fostering strong relationships with vendors. Adept at issue resolution, I ensure timely deliveries and maintain high-quality standards in fast-paced environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

23
23
years of professional experience

Work History

Inside Sales / Expeditor

MRC Global
02.2023 - 03.2025
  • Quoted and processed a high volume of sales for Lyondell / Equistar in a fast paced environment, consistently maintaining a customer satisfaction over 90%.
  • Gained and maintained expert knowledge of pipe, valves and fittings.
  • Built and maintained strong relationships with distributors and procurement to ensure timely product availability and competitive pricing.
  • Used SAP to manage customer data, orders and follow ups.
  • As an Expeditor I worked daily on Excel spreadsheets.
  • Expedited pipe, valves, fittings and structural components for fabrication and field operations to ensure on-time project delivery.
  • Interfaced with vendors, freight carriers, and internal purchasing team to monitor orders and coordinate deliveries.
  • Set up hot shots daily.
  • Maintained detailed logs of material status and delivery timelines, supporting site readiness and project deadlines.
  • Reviewed MTRs (Material Test Reports), packing lists, and BOLs for accuracy prior to shipment receipt.
  • Proactively identified potential material shortages and delays, coordinating alternative sourcing or logistics to avoid project impact.

Daycare Owner/Operator

In Home Daycare
08.2010 - 06.2020
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
  • Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
  • Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
  • Improved customer retention rates by providing exceptional care services tailored to individual child needs.
  • Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
  • Resolved conflicts among children with empathy and effective problem-solving techniques.

Hall Monitor / Food Service

San Juan Unified School District
12.2011 - 06.2018
  • Provided assistance during lunch periods, ensuring smooth transitions between classes while maintaining order within the cafeteria setting.
  • Encouraged open dialogue among peers by mediating conflicts and redirecting negative behaviors toward more constructive outlets.
  • Promoted a respectful atmosphere among students by modeling appropriate behavior and addressing disruptions swiftly.
  • Acted as a positive role model for students, exemplifying the values of respect, integrity, and responsibility in daily interactions.
  • Worked closely with school counselors to identify at-risk students, proactively addressing potential behavioral concerns before escalation occurred.
  • Supported administration in emergency situations, calmly assisting with evacuations and lockdown procedures as needed.
  • Assisted with crowd control during school events, ensuring an orderly flow of attendees while prioritizing student safety.
  • Enhanced school safety by diligently monitoring hallways and common areas.
  • Documented incidents thoroughly, facilitating accurate record-keeping for administrative review and follow-up actions.
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.

Call Center Representative

TASQ Technology Inc.
09.2002 - 03.2005
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Roseville High School
Roseville
06-2000

Skills

  • Inventory control
  • Team member training
  • Guest service
  • Strong organization
  • Order management
  • Issue resolution
  • Documentation management
  • Project management
  • Quality control
  • SAP software
  • Scheduling
  • Shipment scheduling
  • Shipping logistics

Timeline

Inside Sales / Expeditor

MRC Global
02.2023 - 03.2025

Hall Monitor / Food Service

San Juan Unified School District
12.2011 - 06.2018

Daycare Owner/Operator

In Home Daycare
08.2010 - 06.2020

Call Center Representative

TASQ Technology Inc.
09.2002 - 03.2005

Roseville High School

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