CHERIE SNOWBURG
Holly Springs,NC
Summary
Motivated individual with extensive experience in sales, education, and product knowledge. Demonstrated track record of consistently exceeding sales targets and providing exceptional customer experiences. Possesses comprehensive understanding of products and services, along with excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Implant Sales Consultant
Clear Choice Dental Implant Center
- Education patients on all services that Clear Choice offers
- Relay information from patient to Doctor in order to create a plan for the treatment
- Present treatment plans with costs to patients and help them with finances
- Owning the Consult (Sales) Process Throughout the Sales Cycle
- Educate Prospective Patients on ClearChoice’s Services
- Follow up Calls to Prospective Patients
- Building out Payment Plans for Potential Patients and align with their financial needs
- Creating a Robust Sales Book by Proactive Outreach and Community Engagement and Lead Generation
- Utilizing lead generation, community engagement and proactive outreach to build out a robust pipeline
- Ensuring a Smooth and Seamless Transition from Consult to Procedure
- Manage the Referral-Based Lead Generation Process, Working with Existing Patients to Identify Future Patients
- Collaborate with Doctors and General Managers to Create and Drive Sales
- Other Duties as Needed
Financial/Customer Service Instructor
Stanley Institute
03.2019 - 03.2021
- Lead nationwide lectures on options for financing treatment plans as well as nationwide lectures on dental office etiquette focusing on front office customer service skills
- Teach students how to apply knowledge learned in lectures to help accelerate their patient case acceptance
- Guide students to overcome areas of improvement in their local office by applying the techniques learned in these lectures
Team Leader/Surgical & Financial Coordinator
Stanley Dentistry
09.2009 - 03.2021
- Supervise front office team to ensure the highest level of customer service
- Coordinate all physicians, outside anesthesia teams, and patients to fulfill scheduling needs
- Arrange treatment plans for patients with other local dental offices and communicate needs to referring physician
- Arrange financing options for all patients with extended treatment plans
- Follow up with patients who are not scheduled after treatment is reviewed
- Drive team to focus on weekly, monthly, and yearly goals objectives
Patient Care Coordinator
Weaver And Roe Dentistry
03.2005 - 09.2009
- Lead team to ensure the schedule runs efficiently focusing on monthly and yearly goals
- Customized reviews of patient treatment plans based on individual patient needs and coverage
- Insurance benefits liaison
- Front office patient care focusing on patient satisfaction
- Running monthly account aging reports and insurance aging reports
- Assist scheduling suite with answering all incoming calls, and making all confirmation calls
Store Manager
American Eagle Outfitters
06.2003 - 03.2005
- Cold sales within the store utilizing upselling technique and Brand credit card opening percentages
- Daily operations of both opening and closing paperwork including banking, hiring, training and counseling the staff as needed
- Inventory and complete responsibility for Profit and Loss statements
- Store role model for staff in giving the highest level of customer service
- Communicate needs of the store to District Manager
Store Manager
Electric Beach Tanning
11.2001 - 06.2003
- Interviewing, hiring, training and scheduling of all staff
- Drive sales through in-store promotions and memberships
- Cold sales by upselling products and tanning packages
- Opening and closing paperwork, including inventory, deposits, and ordering supplies
Education
Bachelor’s of Science - Interdisciplinary Studies
Old Dominion University
Norfolk, VA05.2001
Skills
- Self motivated
- Product and service knowledge
- Persuasive Communication
- Consultative Sales
- Customer liaison
- Ability to multitask
- Time management
- Highly organized
- Detail oriented
- Staff training and development
- Superior communication
- Dedicated and Loyal
- Customer Needs Assessment
Accomplishments
2021 Southeast Rookie of the year
2021 Southeast highest collections per consult
2022 Southeast tentpole
2021-present top 20 nationwide sales and collections
Timeline
Financial/Customer Service Instructor
Stanley Institute
03.2019 - 03.2021
Team Leader/Surgical & Financial Coordinator
Stanley Dentistry
09.2009 - 03.2021
Patient Care Coordinator
Weaver And Roe Dentistry
03.2005 - 09.2009
Store Manager
American Eagle Outfitters
06.2003 - 03.2005
Store Manager
Electric Beach Tanning
11.2001 - 06.2003
Implant Sales Consultant
Clear Choice Dental Implant Center
Bachelor’s of Science - Interdisciplinary Studies
Old Dominion University
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