Cherie Snyder
Masontown,WV
Summary
Proven leader in customer service and sales, excelling in conflict resolution and critical thinking. At TeleTech and BFS Foods, I spearheaded initiatives that significantly enhanced customer loyalty and team performance. Skilled in Microsoft Office and adept at fostering client relations, my strategies resulted in measurable improvements in service delivery and sales outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TeleTech
07.2014 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
District Supervisor
BFS Foods
06.2006 - 07.2012
- Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.
- Implemented professional development opportunities, enhancing staff skills and knowledge in their respective roles.
- Improved district performance by implementing strategic plans and monitoring progress.
- Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
- Developed and enforced policies and procedures for compliance with company policies.
- Negotiated more favorable rates and delivery times with vendors.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
Education
Computer Operations - Computers
West Virginia Junior College - Morgantown
Morgantown, WV10.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Prioritization
- Staff Training
- De-Escalation Techniques
- Building rapport
- Technical Support
- Quality Control
- Clerical Support
- Live chat support
- Filing
- Dispute Resolution
- Customer Education
- Product Sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Order Fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Reading Comprehension
- Spreadsheets
- Office equipment proficiency
- Staff education and training
- Conflict Mediation
- Proofreading
- Retail store support
- Stock management
- Service standard compliance
- Product Promotion
- Document Control
- Escalation management
- Delivery Scheduling
Timeline
Customer Service Representative
TeleTech
07.2014 - 02.2015
District Supervisor
BFS Foods
06.2006 - 07.2012
Computer Operations - Computers
West Virginia Junior College - Morgantown
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