Cherie Stokes
Alameda,CA
Summary
Successful professional with 32 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Handles difficult situations through resourcefulness and adaptability.
Overview
19
19
years of professional experience
Work History
Client Service Specialist
Osborne Partners Capital Management
San Francisco, CA
06.2019 - 03.2022
- Provide client relationship management by monitoring client communications and completing client requests (move money, consolidating accounts, granting website access, etc.).
- Collaborate with client service team in preparation of client meetings (producing reports, gathering information).
- Communicate with clients verbally or in writing to inform or answer operational/administrative requests, inquiries and problem resolution.
- Monitor and initiate service requests with custodians on behalf of client.
- Assist with opening and closing accounts, re-registering accounts, stock option exercise, restricted stock deposits, cost basis research, client gifting, processing RMDs and distributions.
- Create portfolios in portfolio management system and update CRM (Salesforce) and internal systems with client data.
- Contribute to Quarter-End client reporting process (producing, reviewing and delivering all client reports). Provide client relationship management by monitoring client communications and completing client requests (move money, consolidating accounts, granting website access, etc.).
Registered Client Associate
Wells Fargo Advisors
San Leandro, CA
08.2016 - 06.2019
- Provided sales and servicing support to Financial Advisors with opening accounts; worked with internal departments and directly with clients in solving service and operational issues; answered and provided information regarding procedural and sales questions and processed client service requests (address changes, statement copies, etc.).
- Processed movement of funds and equities; scheduled appointments for new and existing clients; monitored and tracked referrals and sales results; maintained compliance files; issued sales/marketing information to clients; prepared sales packages; maintained filing system for prospective and existing clients; and viewed paperwork for completeness prior to forwarding to correct department for process and approval.
- Executed unsolicited investment orders directly from clients and participated in client meetings to ensure successful outcome of such meetings.
Senior Client Specialist
Charles Schwab & Co
San Francisco, CA
10.2006 - 01.2016
- Responsible for personally assisting senior-level executives and directors of publicly trading companies with all aspects of their restricted stock and controlled securities.
- Implemented and managed SEC Rule 10b5-1 trading plans for affluent shareholders and insiders in accordance with Rule 144 and industry rules.
- Assisted Charles Schwab's senior-level executives and insiders with trading components of their equity award compensation plans.
- Successfully managed department's training program to ensure that all team members and managers were current with all regulatory training activities.
- Core team member for on-boarding new employees of mid-sized publicly trading companies with various aspects of their equity award compensation programs.
- Created sales opportunities by engaging in conversations with Schwab Financial Consultants and executives of publicly trading companies in topics related to meeting their financial goals.
- Created loyal Schwab clients by developing core relationships through relationship management, thereby dramatically reducing customer service issues.
Registered Client Service Associate
Howe Barnes
San Francisco, CA
08.2002 - 10.2006
- Responsible for day-to-day administrative and back office functions within Bank Trading Group.
- Processed Restricted Stock, Rule 144 and insider trading requests.
- Processed cashless employee stock option transactions.
- Provided continued back-up support to wire operator and cashier.
- Processed broker trades and appropriate allocations using internal data entry programs.
- Reconciled clients' accounts and resolved trade related issues.
Education
Bachelor of Arts -
Holy Names University
Oakland, CA08.2006
Skills
- Efficient and Detail-Oriented
- Client Relationship Management
- Client Service and Support
- Operational Efficiency
- Administrative and Office Support
- Proficient in Microsoft Word, Excel and Outlook
- Proficient in Salesforce CRM Platform
Additional Work History
Zurich Scudder Investments, San Francisco, CA
Administrative Assistant
April 2000 - April 2002
TIAA-CREF, San Francisco, CA
Administrative Assistant
June 1994 - April 2000
Conscious Chiropractic Center, San Francisco, CA
Administrative Assistant
October 1992 - June 1994
EQE Engineering, San Francisco, CA
Quality Assurance Clerk
Sept 1990 - October 1992
Timeline
Client Service Specialist
Osborne Partners Capital Management
06.2019 - 03.2022
Registered Client Associate
Wells Fargo Advisors
08.2016 - 06.2019
Senior Client Specialist
Charles Schwab & Co
10.2006 - 01.2016
Registered Client Service Associate
Howe Barnes
08.2002 - 10.2006
Bachelor of Arts -
Holy Names University
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